.Net Product Support Programmer 1

Cutek LLC; San Antonio (TX); On-site; USD 60,000 - 80,000; Full time

Job summary

A tech company in San Antonio is seeking an individual to assist with customer support and software installations. Responsibilities include troubleshooting applications, participating in project management, and ensuring effective communication with clients and team members. A degree in computer science is preferred, along with 3-5 years of experience in the field. Strong analytical and problem-solving skills are essential for this role.

Qualifications

• 3 - 5 years of related experience preferred.
• Strong consideration given to having programming experience in the financial industry.
• Equivalent combination of education, training, and experience will be considered.

Responsibilities

• Assist customers and team members with software installations.
• Troubleshoot applications and provide support.
• Participate in project management activities and provide regular updates.
• Ensure application installations meet customer requirements.

Skills

Programming experience

Analytical skills

Problem-solving

Education

Degree in computer science or related field

Job description

CUTEK's offices are located in the greater San Antonio, Texas and greater San Diego, California areas.

Regardless of location, interested parties should send their resumes to [e-mail]

Essential Functions and Basic Duties

Assist customers and/or team members by providing accurate and timely responses to support and installation projects.
Responsible for effectively troubleshooting applications and installing CUTEK software to meet client needs.

• Analyzes, reviews, enhances, and recommends enhancements to existing programs to increase operating efficiency.


• Proposes estimates for statement of work documents for customer approval.


• Performs a variety of complex programming tasks, such as designing, documenting, and reviewing existing application logic.


• Assist with testing procedures for all customer deliverables.


• Ensures that programming operations are performed in accordance with established standards, policies and procedures.


• Documents and logs all work associated with assignments.

Responsible for maintaining and establishing high levels of project management with staff and management.

• Participates and engages in project management activities including providing regular updates to the team project manager including reasons for support issues, resolution, project status, and deadlines.


• Responds to company requests and ideas.


• Resolves problems and concerns during client support and deployment. Provides assistance and training to other employees as needed.


• Ensures that application installations and ongoing support meets customer requirements and are completed on schedule.


• Ensures that interactions with customers and other employees (emails, phone calls, other meetings) are clear, courteous and understandable.


• Acts as a valued consultant and resource to customers.

Responsible for establishing and maintaining effective communication, coordination and working relations with staff and management.

• Keeps management informed of significant challenges and of progress attained in reaching established objectives. Provides recommendations to establish new and more effective programs and future client needs.


• Assist with product and project deployments and support as needed.


• Completes records and other required logs and project documents.


• Attends and participates in meetings and phone calls as required.

Responsible for related duties as required or assigned.

• Stays informed of changes in programming and related technology.


• Ensures that the work area is clean, secure and well maintained.


• Completes special projects as assigned.

Qualifications

• Degree in computer science or a related field is preferred. Equivalent combination of education, training, and experience will be considered.


• 3 - 5 years of related experience is preferred.


• Strong consideration given to having programming experience in the financial industry.


• Strong analytical and problem-solving skills.