Implementation Consultant

Lever, Inc.; Chandler (AZ); On-site; USD 56,000 - 70,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off

Disability insurance

Employee assistance program

Job summary

Vensure Employer Solutions in Chandler, AZ seeks an Implementation Consultant to lead PEO client implementations and coordinate cross-functional teams. You will ensure regulatory compliance and deliver an exceptional client experience.

Responsibilities include configuring solutions, training users, troubleshooting, and partnering with Sales, Client Relations, and Payroll. Knowledge of PrismHR and payroll regulations is essential for success.

Qualifications

• 3+ years in implementation, payroll, or HR-related roles.
• Proficiency with PrismHR and standard HR software.
• Strong understanding of payroll processes and compliance.

Responsibilities

• Lead the full client implementation process for new PEO clients.
• Configure PEO solutions to meet client requirements.
• Serve as primary contact during implementation and guide system configuration.
• Provide training to drive system adoption and user proficiency.
• Troubleshoot and resolve issues during implementation.
• Collaborate with Sales, Client Relations, and Payroll.
• Identify process improvements in benefit implementations.

Skills

Communication

Problem-solving

Attention to detail

Prioritization

Teamwork

Client-facing

Education

High School diploma/GED

Tools

PrismHR

Microsoft Office

Job description

About Us:

Vensure Employer Solutions is the largest privately held organization in the HR technology and service sector. We provide HR/HCM technology, managed services, and global BPO, serving over 95,000 businesses and processing over $135B in annual payroll. Headquartered in Chandler, Arizona, we operate as a “One Employer Solution” and help businesses streamline and grow. Learn more at www.vensure.com.

Position Summary:

Implementation Consultant — subject matter expert responsible for leading PEO client implementations, coordinating cross-functional teams, ensuring compliance, and delivering an exceptional client experience.

Essential Duties and Responsibilities:

• Lead the full client implementation process for new PEO clients to ensure a seamless transition to our services.
• Understand client requirements and configure PEO solutions to meet those needs.
• Serve as primary point of contact during implementation; address concerns, answer questions, and provide expert guidance on system configuration and best practices.
• Provide training and guidance to drive system adoption and user proficiency.
• Troubleshoot and resolve technical or process-related issues during implementation.
• Collaborate with Sales, Client Relations, Payroll, and other cross-functional teams.
• Act as a subject matter expert on industry trends, workflows, complex client situations, and benefits regulations.
• Identify process improvements and efficiency opportunities in benefit implementations.
• Perform other duties as required.

Marginal Functions:

• Recommend enhancements to implementation methodologies, tools, and templates.
• Collaborate with peers and leadership to ensure consistent implementation practices.
• Attend webinars, seminars, and trainings.
• Perform ad hoc duties or projects as assigned.

Knowledge, Skills, and Abilities:

• Excellent written and verbal communication and interpersonal skills.
• Strong problem-solving mindset and ability to analyze complex situations.
• Exceptional attention to detail, data analysis, and quality-control skills.
• Ability to prioritize, re-prioritize, and balance workloads to meet changing objectives.
• Ability to remain calm and professional under pressure or during escalations.
• Strong teamwork skills and ability to foster cooperation.

Education & Experience:

• High School diploma/GED or equivalent combination of experience, skills, education, certifications, or training.
• At least 3 years of related work experience in implementation, payroll, or a related HR field.
• Proficiency in HR software and tools, specifically PrismHR.
• Strong understanding of payroll and HR processes, regulations, and compliance requirements.
• Proven experience managing multiple implementation projects and meeting deadlines.
• Knowledge of federal and state benefit-administration regulations.
• Proficient in Microsoft Office (Word, Excel, PowerPoint).

Required Licenses and/or Certifications:

• Industry certification not required but beneficial (e.g., FPC, CPP, PHR, SHRM-CP, PMP).

Physical, Mental & Communication Demands:

• Reasonable accommodations available for qualified individuals with disabilities.
• Frequently required to sit; occasionally stand and walk; may remain stationary 75–100% of the time.
• May occasionally move about the building to access equipment or mail; may occasionally lift up to 20 lbs.
• Constantly communicates with team members and operates computers and standard office equipment (keyboard, mouse, printer, scanner, copier).
• Repetitive motions of wrists/hands/fingers; close vision and ability to adjust focus required.
• Requires sustained mental concentration and moderate intensity; typical office noise levels.

Disclaimer:

• This description does not list every duty; management may assign other job-related tasks.
• Reasonable accommodation will be made to enable individuals with disabilities to perform essential functions.
• This document does not create an employment contract; employment is at-will.

Benefits:

• Health: medical, dental, and vision coverage.
• Retirement: 401(k) with company match.
• Paid Time Off: PTO, holidays, parental leave, and state-required sick leave.
• Other: life insurance, short- and long-term disability, employee assistance program (EAP), FSA, HSA, identity-theft protection, critical illness, accident, cancer, hospital protection, legal and pet insurance.

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$56,000 - $70,000 a year