Product College Program Lead – PM & ML Initiatives

Capital One; Richmond (VA); Hybride; USD 99 000 - 113 000; Plein temps

Résumé du poste

Capital One's Product College seeks a Principal Associate Program Manager to lead learning experiences for Product onboarding and ML programs, partnering with product leaders to deliver immersive, cohort-based development across in-person and virtual formats.

You will own day-to-day execution, manage speakers, analyze surveys, control budgets, host live sessions, and drive scalable processes to continuously improve the program for Capital One's product community.

Qualifications

• High School Diploma, GED, or equivalent certification.
• At least 2 years of experience in learning and development.
• At least 1 year of experience in Program or Project Management, or a combination.
• At least 1 year of consulting experience.
• Preferred: 3+ years of learning and development; 2+ years of program or project management; 2+ years of consulting; Process or Project Management Certification.

Responsabilités

• End-to-end program ownership: Own the day-to-day execution, annual strategy, and iteration of their program within Product College. Ensure a high-quality, associate-centric experience across the learner journey.
• Stakeholder & speaker management: Identify, brief, and seamlessly integrate executive product speakers, SMEs, and facilitators into the curriculum to ensure high-impact delivery. Maintain strong relationships with the Accountable Executive and key stakeholders to achieve the program's vision and adjust course based on internal and industry shifts.
• Data-driven continuous improvement: Analyze pre and post-session surveys and conduct comprehensive retrospective meetings after each cohort to identify themes and measure impact. Coordinate with necessary partners, including data teams, consultants, and instructional designers, to implement systemic, data-backed curriculum enhancements.
• Operations & budget integrity: Manage program budgets, external vendor relationships, track learner data and distribution lists, and coordinate the complex virtual and in-person logistics required to scale the program smoothly across multiple locations.
• Live session production: Act as a host and producer for learners during live learning sessions, managing immediate logistics such as facilitator preparedness, Zoom recordings, attendance tracking, and materials archiving.
• Program advocacy & communication: Manage all ongoing program communications (formal and informal) via Slack and email. Drive awareness and marketing efforts for the program within the broader Capital One product community and across other internal onboarding teams.
• Process excellence: Work on individual and team initiatives to design, build, and implement new scalable processes that ensure efficient, reliable, and resilient program delivery.

Connaissances

Project management

Learning & development

Communications

Stakeholder management

Data analysis

Formation

High School Diploma, GED, or equivalent certification

Description du poste

Capital One's Product College seeks a Principal Associate Program Manager to lead learning experiences for Product onboarding and ML programs, partnering with product leaders to deliver immersive, cohort-based development across in-person and virtual formats.

You will own day-to-day execution, manage speakers, analyze surveys, control budgets, host live sessions, and drive scalable processes to continuously improve the program for Capital One's product community.