Principal Associate - Product Onboarding Program

Capital One; McLean (VA); On-site; USD 109,000 - 124,000; Full time

Job summary

Capital One seeks a Principal Associate to lead the Product Onboarding program within the Product College team. You will partner with product leaders to design immersive learning experiences, coordinating self-paced and cohort sessions both in-person and virtual, to support new Product Managers in their first 90 days at Capital One.

You will manage speakers, analyze surveys, drive continuous improvements, and oversee budgets and logistics across multiple locations, while communicating via Slack

Qualifications

• High School Diploma, GED, or equivalent certification.
• At least 2 years of experience in learning and development.
• At least 1 year of experience in Program or Project Management, or a combination.
• At least 1 year of consulting experience.
• 3+ years of experience in learning and development (preferred).
• 2+ years of experience in Program or Project Management (preferred).
• 2+ years of consulting experience (preferred).
• Process or Project Management Certification (preferred).

Responsibilities

• End-to-end program ownership: Own the day-to-day execution, annual strategy, and iteration of the Product Onboarding program within Product College.
• Stakeholder & speaker management: Identify, brief, and integrate executive product speakers, SMEs, and facilitators.
• Data-driven continuous improvement: Analyze surveys and retrospectives to identify themes and drive curriculum enhancements.
• Operations & budget integrity: Manage program budgets, learner data, and logistics across locations.
• Live session production: Host and produce live sessions, manage facilitator readiness, Zoom recordings, and materials.
• Program advocacy & communication: Manage program communications via Slack and email to raise awareness.
• Process excellence: Design and implement scalable processes for reliable program delivery.

Skills

Project management

Learning & development

Stakeholder management

Data analysis

Communication

Education

High School Diploma or GED

Tools

Zoom

Slack

Job description

Imagine being a part of an enterprise wide initiative that is at the forefront of how we approach product management across Capital One. The Product College team is focused on designing and executing learning experiences that support our product management competencies and play an integral role in how we grow our product talent and reputation in the market. Our team is collaborative, creative and passionate about helping our associates grow in their careers.

We are looking for a talented individual to lead our Product Onboarding Program. As a member of the Product College team, the Principal Associate will be responsible for partnering closely with key business partners in Capital One’s Product organizations to deliver practical and immersive learning experiences. This role will coordinate the delivery of self-paced and cohort programmatic experiences, both in-person and virtually, to meet Product associates where they are and get them where they need to be within their first 90 days at Capital One. This role will partner closely with the leaders, instructional designers, Product associates, and other stakeholders to deliver a best-in-class program.

Ideal candidate for this position:

• Has excellent project management skills; autonomously drives projects, logistics and strategy forward using sound judgment and critical thinking.
• Has experience delivering dynamic immersive learning experiences, with a particular focus on cohort learning and program execution.
• Dynamically adapts their communication style across verbal and written channels (e.g., Slack, email) to keep participants, facilitators, and executives engaged and apprised of important details.
• Has a consultative skill set and builds trust-based relationships to partner effectively with a wide range of clients, senior leaders and subject matter experts.
• Is highly data-driven and detail-oriented, with a keen ability to organize, synthesize, and analyze data to measure impact and drive continuous program improvement.

Key Responsibilities

• End-to-end program ownership: Own the day-to-day execution, annual strategy, and iteration of the Product Onboarding program within Product College. Ensure a high-quality, associate-centric experience across the first 90 days for new-to-Capital One Product Managers (SA–SM levels) and internal transfers moving into Product.
• Stakeholder & speaker management: Identify, brief, and seamlessly integrate executive product speakers, SMEs, and facilitators into the onboarding curriculum to ensure high-impact delivery. Maintain strong relationships with the Accountable Executive and key stakeholders to achieve the program's vision and adjust course based on internal and industry shifts.
• Data-driven continuous improvement: Analyze pre and post-session surveys and conduct comprehensive retrospective meetings after each cohort to identify themes and measure impact. Coordinate with necessary partners, including data teams, consultants, and instructional designers, to implement systemic, data-backed curriculum enhancements.
• Operations & budget integrity: Manage program budgets, track learner data and distribution lists, and coordinate the complex virtual and in-person logistics required to scale the program smoothly across multiple locations.
• Live session production: Act as a host and producer for learners during live learning sessions, managing immediate logistics such as facilitator preparedness, Zoom recordings, attendance tracking, and materials archiving.
• Program advocacy & communication: Manage all ongoing program communications (formal and informal) via Slack and email. Drive awareness and marketing efforts for the program within the broader Capital One product community and across other internal onboarding teams.
• Process excellence: Work on individual and team initiatives to design, build, and implement new scalable processes that ensure efficient, reliable, and resilient program delivery.

We recognize that many life paths can contribute to interest in this role. We value all experience, whether gained in a classroom or through other paths, and invite everyone who meets the below requirements to apply for this role.

Basic Qualifications

• High School Diploma, GED, or equivalent certification
• At least 2 years of experience in learning and development
• At least 1 year of experience in Program or Project Management, or a combination
• At least 1 year of consulting experience

Preferred Qualifications

• 3+ years of experience in learning and development
• 2+ years of experience in Program or Project Management
• 2+ years of consulting experience
• Process or Project Management Certification

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

McLean, VA: $108,900 - $124,300 for Learning Consultant

Richmond, VA: $98,900 - $112,900 for Learning Consultant

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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