Product Associate - Insurance

JPMorgan Chase & Co.; Columbus (OH); On-site; USD 90,000 - 130,000; Full time

Job summary

JPMorgan Chase & Co. in Columbus, OH seeks a Senior Product Associate to drive product development and optimization for Business Banking.

You will partner with product teams, leverage user research, analyze metrics, and influence the strategic roadmap to deliver customer value. You will collaborate with cross-functional teams to execute features, ensure quality, and improve the end-to-end customer journey, contributing to the ongoing success of our digital initiatives within one of the world’s

Qualifications

• 3+ years of experience or equivalent expertise in product management or a relevant domain area.
• Proficient knowledge of the product development life cycle.
• Experience in product life cycle activities including discovery and requirements definition.
• Developing knowledge of data analytics and data literacy.

Responsibilities

• Partners with the Product Manager to identify new product opportunities that reflect customer needs and market insights.
• Plans upstream and downstream implications of new features on the product experience.
• Supports user research, journey mapping, and market analysis to inform the strategic roadmap.
• Analyzes product metrics including time, cost, and quality targets across the life cycle.
• Writes requirements, epics, and user stories to support development.
• Facilitates end-to-end User Acceptance Testing for product changes.
• Collaborates with cross-functional teams to deliver against the roadmap and optimize customer experience.
• Navigate ambiguity with strategic thinking to drive clarity and direction.

Skills

Product management

Data analytics

User research

Requirements writing

Testing coordination

Job description

Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world’s most innovative financial organizations.

As a Senior Product Associate in Business Banking, you are an integral part of the team that is building a new, digital-ledProperty & Casualty Insurance agencybusiness supporting our 7M+ small business clients.You contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.

Job responsibilities

• Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery
• Considers and plans for upstream and downstream implications of new product features on the overall product experience
• Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
• Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle
• Writes the requirements, epics, and user stories to support product development
• Facilitates end-to-end User Acceptance Testing for product changes, understanding the impacts on the customer journey, back-end systems and test environment cycles.
• Partners closely with product and cross-functional teams to help deliver against the product roadmap, sequencing activities for product changes that optimize the customer experience.
• Ability to navigate ambiguous environments, using strategic thinking and problem-solving skills to drive clarity and direction

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise in product management or a relevant domain area
• Proficient knowledge of the product development life cycle
• Experience in product life cycle activities including discovery and requirements definition
• Developing knowledge of data analytics and data literacy

Preferred qualifications, capabilities, and skills

• Insurance experience strongly preferred, especially working with insurance agencies