Product & API Documentation Writer

Zoot Enterprises, Inc.; Bozeman (MT); On-site; USD 60,000 - 90,000; Full time

Job summary

Zoot Enterprises is seeking a Technical Writer for the Products Team to design, create, and maintain customer-facing and internal product content, enabling users to adopt, navigate, and maximize our software.

You will collaborate across product management, development, UX/UI, QA, and support, producing user guides, API docs, release notes, in‑app help, and tutorials, while ensuring content aligns with style guides and brand voice.

Qualifications

• High School Diploma or equivalent
• Business, Computer Science or related field or equivalent experience
• Ability to pass background screening

Responsibilities

• Partner with product managers, developers, UX/UI, QA, and support teams to understand product functionality, workflows, and upcoming releases.
• Create and maintain high‑quality documentation, including user guides, in‑app help, API documentation, release notes, configuration guides, and tutorials.
• Proficiently manage documentation with publishing software, Zoot’s internal wiki, and Microsoft Office products.
• Design clear and concise in‑product content (UI text, onboarding flows, and contextual help) to improve product usability and reduce friction.
• Ensure all content is accurate, consistent with style guidelines, and aligned with brand voice and product updates.
• Organize documentation for easy navigation and discoverability across platforms (knowledge base, help center, in‑app resources).
• Continuously gather user feedback to optimize content for clarity, adoption, and self‑service success.

Education

High School Diploma

Business, Computer Science or related field

Tools

Publishing software

Internal wiki

Microsoft Office

Job description

Zoot Enterprises is seeking a Technical Writer for the Products Team to design, create, and maintain customer-facing and internal product content, enabling users to adopt, navigate, and maximize our software.

You will collaborate across product management, development, UX/UI, QA, and support, producing user guides, API docs, release notes, in‑app help, and tutorials, while ensuring content aligns with style guides and brand voice.