Product and Partner Implementation Manager

Relevate Health; Cincinnati (OH); A distancia; USD 110.000 - 140.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Unlimited PTO

401K

Health, Dental & Vision

Pet Insurance

Employer-paid STD, LTD, Critical Illn,

Life Insurance

Descripción de la vacante

Relevate Health is seeking a Product and Partner Implementation Manager to drive the operationalization of POC products and onboard new partners. You will coordinate cross-functional teams across Product, Technology, Marketing Ops, Delivery, Analytics, Sales, Client Service, and external partners to define workflows, specs, and playbooks.

The role emphasizes turning ambiguity into clarity, leading pilots, and ensuring readiness for launches and ongoing support.

Formación

• 5–8+ years in Product Operations, Product Implementation, Marketing Ops, or Ad Ops.
• Proven ability to design and document processes and workflows.
• Experience managing third-party vendors and partner relationships.
• Experience building and directing cross-functional teams.
• Experience managing pilot projects.
• Strong process design, documentation, and cross-functional leadership.
• Ability to operationalize products with internal and external partners.
• Comfort navigating ambiguity and driving clarity without direct authority.
• Proficiency with Microsoft Office products.

Responsabilidades

• Lead end-to-end operationalization of POC products and partners from concept to launch.
• Manage pilot projects and guide cross-functional teams to develop SOPs, tech specs, vendor and client docs, templates, and decks.
• Translate product strategy into workflows, intake requirements, and execution playbooks.
• Define roles, responsibilities, SLAs, and handoffs across teams and partners.
• Own launch readiness for new products and major enhancements with checklists and timelines.
• Serve as the accountable owner for product readiness to sell, execute, and support.
• Align with vendors and platform partners on requirements, readiness, and onboarding.
• Collaborate with Technology and SDS teams to define operational requirements and UAT support.
• Partner with POC Solutions to deliver training for Sales and key stakeholders.
• Create and maintain SOPs, workflow docs, requirements docs, and playbooks as products evolve.
• Handoff ongoing management to team leads after go-live and monitor performance.

Conocimientos

Product Ops

Product Impl

Marketing Ops

Ad Ops

Vendor mgmt

Cross-functional leadership

Pilot projects

Process design

Documentation

Ambiguity tolerance

Herramientas

Microsoft Office

Workfront

Descripción del empleo

Product and Partner Implementation Manager | Relevate Health

WHO WE ARE

At Relevate Health, we believe every HCP communication should be genuinely relevant, and we've built a company of exceptional people around that purpose. We're healthcare marketing experts who push ourselves every day to deliver life-changing engagement, and our work is growing fast, especially in point-of-care solutions that put the right message in front of clinicians at the right moment in their workflow.

THE OPPORTUNITY

Our Point of Care (POC) product portfolio has grown exponentially, and we're adding new partners and new products at a pace that calls for someone who can build the machine behind the momentum. As our Product and Partner Implementation Manager, you'll take new and evolving POC-enabled healthcare advertising products, including EHR offerings, and turn them into fully operational, compliant, and scalable solutions that our teams can confidently sell, execute, and support.

You'll sit at the center of a cross-functional network spanning Product, Technology, Marketing Operations, Delivery, Analytics, Sales, Client Service, and external vendor partners. You'll define the workflows, document the specs, run the pilots, and write the playbook for how Relevate Health onboards every new partner and product from here on out. You won't own contracts or system builds. You'll own clarity: who does what, when, and how, so launches go smoothly and teams hand off with confidence. This is a role for someone who is energized by ambiguity and can drive alignment without direct authority.

WHAT YOU'LL DO

• Lead the end-to-end operationalization of POC products and partners, from concept through launch
• Manage pilot projects and lead cross-functional teams to develop SOPs, tech specs, vendor and client spec documents, Workfront templates, and Sales and Account decks
• Translate product strategy into clear workflows, intake requirements, and execution playbooks
• Define roles, responsibilities, SLAs, and handoffs across internal teams and external partners
• Own cross-functional launch readiness for new products and major enhancements, including checklists, timelines, and risk mitigation plans
• Serve as the point of accountability for confirming products are ready to sell, execute, and support
• Lead operational alignment with vendors and platform partners: define requirements, confirm readiness before launch, document specs, SLAs, and escalation paths, and support onboarding, QA, and ongoing performance review
• Partner with Technology and SDS teams by defining operational requirements and real-world use cases, and supporting UAT and launch readiness
• Partner with the POC Solutions team to deliver training for Sales, internal teams, and key stakeholders
• Create and maintain SOPs, workflow documentation, requirements docs, and product playbooks as products, vendors, and regulations evolve
• Hand off ongoing management to each team's functional leaders once products are live
• Monitor adoption, execution quality, and operational performance, gather feedback, and drive continuous improvement

WHAT WE'RE LOOKING FOR

Must-Haves

• 5 to 8+ years of experience in Product Operations, Product Implementation, Marketing Operations, or Ad Operations
• Proven experience designing and documenting processes, and implementing them in a prior role
• Experience managing third-party vendors and partner relationships
• Experience building and directing cross-functional teams
• Experience managing pilot projects
• Strong process design, documentation, and cross-functional leadership skills
• Ability to operationalize products with both internal and external partners
• Comfort navigating ambiguity and driving clarity without direct authority
• Proficiency with Microsoft products

Big Pluses

• Experience with EHR, healthcare advertising, ad tech, or other regulated digital products
• Agency or pharma experience
• Familiarity with Workfront or similar project management tools
• Experience working with Legal, Procurement, and Technology teams on vendor onboarding

This role can be fully remote. If you live within 40 miles of a Relevate Health office (Cincinnati, or New Jersey), the role is hybrid. Travel is not regular, but you may join the team in person a few times a year for team meetings.

WHY RELEVATE?

We offer more than a job. We offer a place to grow, do meaningful work, and feel genuinely supported doing it.

Our Culture & Values

Be a part of a compassionate, driven team that emphasizes open communication through our PACT Core Values: Pioneering, Accountable, Caring, and Transparent.

PACT Bonus Program

We put our money where our values are. Every month, we recognize colleagues who go above and beyond to exemplify our PACT Core Values with a monetary bonus ranging from $500 to $2,500. At Relevate, living our values doesn't go unnoticed.

Be a Part of Our FUN!

• Team Impact: Bringing our colleagues together to think outside the box and implement ingenious activities to involve, inspire, and facilitate positivity and caring.
• Team HOPE: Seeks out philanthropic opportunities so that we can proactively care, respect, help, serve, and grow.

Set Up for Success

A welcoming onboarding program with the focus on setting our new colleagues up for success from day one.

Competitive Pay & Top Benefits, Including:

• Unlimited PTO
• 401K
• Pet Insurance
• Health, Dental & Vision
• Employer-paid STD, LTD, Critical Illness, Accident, Hospital, and Life Insurance
• and more!

Relevate Health is an Equal Opportunity Employer. We are committed to fostering an inclusive and diverse workplace where all individuals are treated with respect and dignity, without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable law. If you require accommodation during the application process, please contact [e-mail].

FLSA Status: Exempt | Job Type: Full-Time