Senior Account Executive

Relevate Health; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Unlimited PTO

401K

Health, Dental & Vision

Employer-paid STD, LTD, Critical Ill.,

Pet Insurance

Job summary

Relevate Health is seeking a Senior Account Executive to act as the day-to-day heartbeat for key client accounts on the Client Service team. You will lead status calls, manage projects end-to-end, and serve as the tie between clients and a cross-functional team of strategists, project managers, creatives, and developers.

The role involves exposure to promotional and educational materials for HCPs across channels, including emails, websites, and digital assets.

Qualifications

• Pharma or healthcare experience required.
• Strong client communications and account management.
• Experience leading status meetings with minimal oversight.
• Proactive approach to building relationships with cross-functional teams and clients.
• Ability to manage multiple workstreams with high attention to detail.
• Clear, concise written communication in emails, status reports, and notes.
• Strong time management and organizational skills.
• Comfort with remote work, with occasional in-office needs within 40 miles (Dallas, Boston, Cincinnati, or New Jersey).
• Willingness to travel approx. 1–2 times per year.

Responsibilities

• Serve as principal day-to-day contact for assigned client accounts.
• Lead internal and client status meetings; develop and distribute agendas and summaries.
• Manage client projects from initiation through completion with timely, high-quality delivery.
• Oversee MLR reviews and submissions through client platforms.
• Ensure content updates align with client direction before delivery.
• Identify upcoming work and coordinate resources with PM.
• Track budgets and share finance updates with the team.
• Build strong relationships with internal teams and clients.
• Follow through on action items to keep projects on track.
• Learn Relevate Health products, processes, and systems.
• Aim for billable utilization goals with your manager.

Skills

Pharma/healthcare experience

Client communications

Cross-functional collaboration

Meeting and agenda management

Attention to detail

Written communication

Time management

Remote work readiness

In-office travel when needed

Veeva/MLR familiarity

MS Office proficiency

Slack/modern collaboration tools

Education

Bachelor's degree in Business Administration or Marketing

Tools

Veeva/MLR submissions

Workfront

Microsoft Office Suite

Slack

Job description

Senior Account Executive | Relevate Health

WHO WE ARE

At Relevate Health, we believe every HCP communication should be genuinely relevant, and we've built a company of exceptional people around that purpose. We're healthcare marketing experts who work at the intersection of science, strategy, and creativity, delivering life-changing engagement across some of the most innovative channels in the industry: from email and websites to EHR integrations and HCP video games.

THE OPPORTUNITY

As a Senior Account Executive on our Client Service team, you'll be the day-to-day heartbeat of some of our most exciting accounts, including two of the largest manufacturers in our portfolio, spanning therapeutic areas like oncology, neurology, cardiovascular, women's health, hematology, rare disease, and dermatology.

You'll own the daily flow of client work: leading status calls, managing projects from kickoff through delivery, and serving as the connective tissue between your clients and a talented cross‑functional team of strategists, project managers, creatives, and developers. You'll get exposure to a wide range of cutting‑edge deliverables: promotional and educational materials designed for HCPs, including digital ads, emails, websites, videos, and video games. No two days look the same, and the opportunity to grow your responsibility as you ramp is very real.

WHAT YOU'LL DO

• Serve as the principal day-to-day contact for assigned client accounts, managing all communications with professionalism and clarity
• Lead internal and client status meetings; develop and distribute agendas and meeting summaries with minimal oversight
• Manage client projects from initiation through completion, ensuring timely, high-quality delivery at every stage
• Own and prepare for medical, regulatory, and legal (MLR) review processes and manage submissions through client platforms
• Cross-check team content updates against client direction and ensure alignment before delivery
• Proactively identify upcoming work and partner with project management to secure the right resources
• Track project budgets, prepare finance reports, and share timely updates with your team
• Build strong, collaborative relationships with internal team members and excellent rapport with clients
• Follow through on action items across client and internal teams to keep projects on track and on time
• Learn and apply Relevate Health's product offerings, processes, and systems in your day-to-day work
• Work toward billable and utilization goals in partnership with your manager

WHAT WE'RE LOOKING FOR

Must-Haves

• Pharma or healthcare experience. This is required.
• Demonstrated ability to manage day-to-day client communications, presentations, and account management responsibilities
• Experience leading internal and client status meetings with minimal oversight
• Proactive approach to building collaborative relationships with cross-functional teams and clients
• Comfort managing multiple workstreams simultaneously with strong attention to detail
• Clear, concise written communication skills: emails, status reports, and meeting notes you'd be proud to send
• Strong time management and organizational skills
• Ability to adapt to different personalities, working styles, and evolving processes
• Comfortable working primarily remote, with up to 6 days/month in-office if within 40 miles of a Relevate Health office (Dallas, Boston, Cincinnati, or New Jersey). Exception: June through August

Big Pluses

• Agency experience
• Veeva/MLR submissions experience
• Familiarity with Workfront or a similar project management platform
• Experience preparing and sharing campaign metrics reports with clients
• Project management mindset: able to track complex tasks across multiple projects within tight timelines
• Comfort with AI tools (for example, Copilot or Claude)
• Proficient in Microsoft Office Suite (Teams, Outlook, Word, Excel, PowerPoint)
• Comfortable using Slack or similar messaging platforms for internal communication

Education

Bachelor's degree required, preferably in Business Administration or Marketing. 2 to 4 years of experience in an agency, healthcare, pharma, and/or digital environment preferred.

Occasional travel may be required (approximately 1 to 2 times per year).

WHY RELEVATE?

We offer more than a job. We offer a place to grow, do meaningful work, and feel genuinely supported doing it.

Our Culture & Values

Be a part of a compassionate, driven team that emphasizes open communication through our PACT Core Values: Pioneering, Accountable, Caring, and Transparent.

PACT Bonus Program

We put our money where our values are. Every month, we recognize colleagues who go above and beyond to exemplify our PACT Core Values with a monetary bonus ranging from $500 to $2,500. At Relevate, living our values doesn't go unnoticed.

Be a Part of Our FUN!

• Team Impact: Bringing our colleagues together to think outside the box and implement ingenious activities to involve, inspire, and facilitate positivity and caring.
• Team HOPE: Seeks out philanthropic opportunities so that we can proactively care, respect, help, serve, and grow.

Set Up for Success

A welcoming onboarding program with the focus on setting our new colleagues up for success from day one.

Competitive Pay & Top Benefits, Including:

• Unlimited PTO
• 401K
• Pet Insurance
• Health, Dental & Vision
• Employer-paid STD, LTD, Critical Illness, Accident, Hospital, and Life Insurance
• and more!

Relevate Health is an Equal Opportunity Employer. We are committed to fostering an inclusive and diverse workplace where all individuals are treated with respect and dignity, without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable law. If you require accommodation during the application process, please contact [e-mail].

FLSA Status: Exempt | Job Type: Full-Time