Staff Product Operations Specialist

Prenuvo; Boston (MA); On-site; USD 170,000 - 196,000; Full time

Benefits offered by this job

Free health scans for employees

401(k) retirement plan

Health, dental, vision benefits

Flexible vacation policy

Job summary

Prenuvo in Boston, MA is seeking a Staff Product Operations Specialist to bridge product development and delivery for patient-centric health tech. You will own launch readiness, change management, adoption metrics, and cross-functional rollout coordination.

This scale-up enacts AI-enabled products; candidates should have 8+ years in product ops or related, proven track record in complex launches, superb written communication, and the ability to influence across teams.

Qualifications

• 8+ years in Product Operations or related fields.
• Experience leading complex product launches or organizational rollouts.
• Strong change-management, communications, training, readiness, and adoption measurement.

Responsibilities

• Create scalable approach for preparing the organization for new products and processes.
• Conduct change-impact assessments across teams and patient experience.
• Build rollout and adoption plans with cross-functional stakeholders.
• Translate product changes into guidance, training, and communications.
• Embed operational readiness into launches with PMs; identify risks early.
• Coordinate pilots, phased releases, and internal testing with success criteria.
• Monitor rollout performance and turn feedback into improvements.
• Collect and synthesize feedback from patients and internal users.
• Translate feedback into themes and actionable recommendations.

Skills

Product Operations

Program Management

Change Management

Cross-functional leadership

Written communication

Strategic problem solving

Influence without authority

Execution

Job description

About Us

At Prenuvo, we are on a mission to flip the paradigm from reactive "sick-care" to proactive health care. Our award-winning whole body scan is fast (under 1 hour), safe (MRI has no ionizing radiation), and non-invasive (no contrast). Our unique integrated stack of optimized hardware, software, and increasingly AI, coupled with the patient-centric experience across our domestic and global clinics, have allowed us to lead the change against "we caught it too late again".

About Us

At Prenuvo, we are on a mission to flip the paradigm from reactive "sick-care" to proactive health care. Our award-winning whole body scan is fast (under 1 hour), safe (MRI has no ionizing radiation), and non-invasive (no contrast). Our unique integrated stack of optimized hardware, software, and increasingly AI, coupled with the patient-centric experience across our domestic and global clinics, have allowed us to lead the change against "we caught it too late again".

We are looking for a Staff Product Operations Specialist to build the connective tissue between the products we create and the teams who use, support, and deliver them. You will help Prenuvo turn product changes into successful organizational change. This role will own much of the operational machinery behind launches and rollouts: change-impact assessment, readiness, enablement, communications, adoption measurement, feedback loops, and continuous improvement.

You will work particularly closely with the teams responsible for delivering the patient experience, including our clinical and Preventive Health teams, as our products increasingly shape how care is delivered. At the same time, Prenuvo is a scale-up. The boundaries of this job will not always be neat. You will also help improve product processes, Voice of Customer systems, pilots, launch coordination, and the operating rhythms that allow Product teams to work effectively.

This role does not provide visa sponsorship. Applicants must be legally authorized to work in the United States at the time of hire and must not require employer sponsorship for a work visa (current or future).

Help reshape the world through proactive healthcare while working with cutting-edge technology and high performing teams with deep expertise - join us to make a difference in people's lives!

What You'll Do

• Create a scalable approach for preparing the organization for new products, workflows, capabilities, and process changes.
• Conduct change-impact assessments across teams, workflows, policies, tools, training, and the patient experience.
• Build rollout and adoption plans with Product, Clinical, Operations, Marketing, Support, and other stakeholders.
• Translate product and technical changes into clear guidance, training, documentation, communications, and readiness activities.
• Partner with Product Managers and TPMs to embed operational readiness into launches and identify dependencies and adoption risks early.
• Coordinate pilots, phased releases, Early Access Programs, and internal testing, with clear launch success criteria and adoption measures.
• Monitor rollout performance, address post-launch friction, and turn real-world feedback into product and operational improvements.
• Build mechanisms for collecting and synthesizing feedback from patients and internal users across clinical, operational, commercial, and support teams.
• Translate feedback and operational signals into clear themes and actionable recommendations, distinguishing isolated requests from systemic problems.
• Ensure frontline insights reach Product teams early enough to influence planning and product decisions.
• Strengthen product-development processes, tooling, planning rituals, launch calendars, intake processes, decision frameworks, and roadmap visibility.
• Coordinate stakeholder input into planning and prioritization, simplify Product processes, and support high-priority cross-functional initiatives without a natural organizational home.

What You'll Bring

• 8+ years of experience in Product Operations, Product Management, Program Management, Business Operations, Change Management, or a related field.
• Experience building processes and programs from scratch in a fast-moving organization.
• Demonstrated experience leading complex product launches or organizational rollouts.
• Strong change-management instincts, including stakeholder analysis, communications, training, readiness, and adoption measurement.
• Experience turning qualitative and quantitative feedback into actionable product recommendations.
• Strong cross-functional leadership and the ability to influence without formal authority.
• Excellent written communication and an ability to make complicated changes easy for others to understand.
• Comfort moving between strategic problems and highly tactical execution.
• Experience working with internal tools or workflows used by operational teams.
• Healthcare or health-technology experience is preferred but not required.
• Experience with AI-enabled products or complex technical products is a plus.
• Experience in a high-growth or scale-up environment is strongly preferred.

Our Values

First: we are Pioneers

• Transforming healthcare requires divergent thinking, bias for action, disciplined experimentation, and consistent grit and determination to maintain momentum. This journey is as challenging as it is rewarding.

Second: we are Platform-Builders

• We're always building foundations that allow us to achieve tomorrow more than we did today. We never lose sight of what's ahead – in a mindset of ownership and duty to our mission.

Above all: we are Patients

• We could all be the next person who walks through our very doors, seeking clarity or peace of mind. We are proud of our impact on our patients' lives, and we won't stop till everyone can benefit from our work.

What We Offer

• An avenue to make a positive impact on people's lives and their health
• We believe in preventative healthcare for everyone, including our team - Prenuvo provides free, whole-body scans to each team member
• Growth opportunities are at the heart of our people journey, we're doing big things with bright minds - there is no single path to success, it can be shaped along the way
• Building strong relationships is at the core of everything we do - our team gets together each week to connect, share, and socialize
• Recognizing time away to restore is vital to our wellbeing - we have a flexible vacation policy and we will encourage you to use it
• Prenuvo offers a 401(k) retirement savings plan to eligible employees, allowing team members to make pre‑tax contributions toward their retirement. While Prenuvo facilitates access to the plan, the company does not currently offer matching contributions.
• We offer a comprehensive benefits package including health, dental, vision, including Mental Health coverage, to support you and your family
• The base salary for this role ranges from $170,000-$196,000 in local currency, depending upon experience and geographic location

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

As part of the hiring process, successful candidates will undergo a background check in compliance to applicable federal, provincial, and state rules.

Please be advised that official communication from our recruitment team will only come from our authorized domain [prenuvo.com]. If you are contacted by a recruiter, please ensure their email address ends with @prenuvo.com. We do not use third-party recruitment services or any other email domains for hiring purposes. If you receive communication that you believe to be fraudulent, please report it immediately to [e-mail].