Product Analytics Engagement Lead

EXL; San Francisco (CA); On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

Competitive compensation

Fast-paced environment

Training in analytics tools

Career growth opportunities

Job summary

EXL Analytics in San Francisco seeks a hands-on Product Analytics Engagement Manager to own product performance analytics across acquisition and engagement journeys. The role emphasizes recurring reporting, funnel and channel analytics, anomaly investigations, impact sizing and ad-hoc business analyses.

You will build dashboards and measurement frameworks, translate findings into clear business insights, and partner with Finance and product teams to forecast and assess variance.

Qualifications

• 7+ years of experience in Product Analytics, Digital Analytics, Funnel Analytics or Customer Journey Analytics.
• Strong proficiency in SQL with working knowledge of Python or R.
• Strong understanding of customer funnels, conversion metrics and digital journeys.
• Experience with recurring reporting, dashboards and analytical pipelines.
• Strong root-cause analysis and problem-solving skills.

Responsibilities

• Own weekly and monthly reporting across eligibility, impressions, applications, submissions and conversion.
• Build and maintain end-to-end funnel and channel reporting across digital journeys.
• Analyze customer journeys to identify drop-offs, friction points and performance trends.
• Investigate anomalies and perform root-cause analysis across key product and channel metrics.
• Quantify the impact of product bugs, system issues and data incidents.
• Partner with Finance to validate forecasts, assumptions and performance variances.
• Conduct ad-hoc deep dives for Product, Credit, Risk, Fraud and other stakeholders.
• Develop dashboards and measurement frameworks for product and funnel performance.
• Translate findings into clear business insights and recommendations.

Skills

SQL

Python

R

Funnel analytics

Stakeholder communication

Reporting dashboards

Education

Master’s degree in a quantitative discipline

BA/BS with relevant experience

Tools

Google Analytics

HEAP

Job description

EXL Analytics in San Francisco seeks a hands-on Product Analytics Engagement Manager to own product performance analytics across acquisition and engagement journeys. The role emphasizes recurring reporting, funnel and channel analytics, anomaly investigations, impact sizing and ad-hoc business analyses.

You will build dashboards and measurement frameworks, translate findings into clear business insights, and partner with Finance and product teams to forecast and assess variance.