Product Analytics Engagement Manager

EXL; San Francisco (CA); On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

Competitive compensation

Fast-paced environment

Training in analytics tools

Career growth opportunities

Job summary

EXL Analytics in San Francisco seeks a hands-on Product Analytics Engagement Manager to own product performance analytics across acquisition and engagement journeys. The role emphasizes recurring reporting, funnel and channel analytics, anomaly investigations, impact sizing and ad-hoc business analyses.

You will build dashboards and measurement frameworks, translate findings into clear business insights, and partner with Finance and product teams to forecast and assess variance.

Qualifications

• 7+ years of experience in Product Analytics, Digital Analytics, Funnel Analytics or Customer Journey Analytics.
• Strong proficiency in SQL with working knowledge of Python or R.
• Strong understanding of customer funnels, conversion metrics and digital journeys.
• Experience with recurring reporting, dashboards and analytical pipelines.
• Strong root-cause analysis and problem-solving skills.

Responsibilities

• Own weekly and monthly reporting across eligibility, impressions, applications, submissions and conversion.
• Build and maintain end-to-end funnel and channel reporting across digital journeys.
• Analyze customer journeys to identify drop-offs, friction points and performance trends.
• Investigate anomalies and perform root-cause analysis across key product and channel metrics.
• Quantify the impact of product bugs, system issues and data incidents.
• Partner with Finance to validate forecasts, assumptions and performance variances.
• Conduct ad-hoc deep dives for Product, Credit, Risk, Fraud and other stakeholders.
• Develop dashboards and measurement frameworks for product and funnel performance.
• Translate findings into clear business insights and recommendations.

Skills

SQL

Python

R

Funnel analytics

Stakeholder communication

Reporting dashboards

Education

Master’s degree in a quantitative discipline

BA/BS with relevant experience

Tools

Google Analytics

HEAP

Job description

We are seeking a hands-on Product Analytics Engagement Manager to own product performance analytics across customer acquisition and engagement journeys. The role will focus on recurring reporting, funnel and channel analytics, anomaly investigation, impact sizing, and ad-hoc business analysis.

Key Responsibilities

• Own weekly and monthly reporting across eligibility, impressions, applications, submissions and conversion.
• Build and maintain end-to-end funnel and channel reporting across digital journeys.
• Analyze customer journeys to identify drop-offs, friction points and performance trends.
• Investigate anomalies and perform root-cause analysis across key product and channel metrics.
• Quantify the impact of product bugs, system issues and data incidents.
• Partner with Finance to validate forecasts, assumptions and performance variances.
• Conduct ad-hoc deep dives for Product, Credit, Risk, Fraud and other stakeholders.
• Develop dashboards and measurement frameworks for product and funnel performance.
• Translate findings into clear business insights and recommendations.

Candidate Profile

• 7+ years of experience in Product Analytics, Digital Analytics, Funnel Analytics, Growth Analytics or Customer Journey Analytics.
• Strong proficiency in SQL; working knowledge of Python, R or similar tools.
• Strong understanding of customer funnels, conversion metrics and digital journeys.
• Experience with recurring reporting, dashboards and analytical pipelines.
• Strong root-cause analysis and problem-solving skills.
• Experience with forecasting, variance analysis and impact assessment.
• Experience with web analytics tools such as HEAP, Google Analytics or similar is preferred.
• Strong communication and stakeholder management skills.
• Master’s degree in a quantitative discipline; strong BA/BS candidates with relevant experience may also be considered.

What we offer:

• EXL Analytics offers an exciting, fast paced and innovative environment, which brings together a group of sharp and entrepreneurial professionals who are eager to influence business decisions. From your very first day, you get an opportunity to work closely with highly experienced, world-class analytics consultants.
• You will learn effective teamwork and time-management skills - key aspects for personal and professional growth
• Analytics requires different skill sets at different levels within the organization. At EXL Analytics, we invest heavily in training you in all aspects of analytics as well as in leading analytical tools and techniques.
• Sky is the limit for our team members. The unique experiences gathered at EXL Analytics sets the stage for further growth and development in our company and beyond.