ITSM Product Analyst - Requirements, QA & Delivery

Compunnel, Inc.; Town of Texas (WI); On-site; USD 70,000 - 90,000; Full time

Job summary

Compunnel, Inc. is looking for an ITSM Product Analyst to enhance the ITSM Product platform. This role involves collaborating with product owners to define requirements, engineering teams to ensure quality, and business partners to deliver user stories that bring business value.

Required qualifications include over 3 years in ITSM or similar platforms, excellent analytical skills, and a deep understanding of Agile frameworks. The position is based in Wisconsin, USA, emphasizing teamwork and strategic collaboration throughout the development lifecycle.

Qualifications

• 3+ years of experience with ITSM Products or similar enterprise platforms.
• Experience in capturing business requirements and translating them into user stories.
• Strong analytical and problem-solving skills.

Responsibilities

• Capture and document functional requirements with business teams.
• Develop high-quality user stories aligning to product roadmaps.
• Perform testing and quality assurance activities.

Skills

Analytical skills

Problem-solving skills

Communication skills

Agile methodologies

Education

Certified ITIL v4

Tools

AI software development tools

Monitoring event management platforms

Job description

Compunnel, Inc. is looking for an ITSM Product Analyst to enhance the ITSM Product platform. This role involves collaborating with product owners to define requirements, engineering teams to ensure quality, and business partners to deliver user stories that bring business value.

Required qualifications include over 3 years in ITSM or similar platforms, excellent analytical skills, and a deep understanding of Agile frameworks. The position is based in Wisconsin, USA, emphasizing teamwork and strategic collaboration throughout the development lifecycle.