Government Programs Care Manager Support Specialist I – Work From Home

Health Care Service Corporation; Nashville (TN); Remote; USD 24,000 - 39,000; Full time

Benefits offered by this job

Remote work

Job summary

Health Care Service Corporation (HCSC) is seeking an Administrative Care Management support role working remotely. You will conduct member and provider outreach, assist with scheduling and education campaigns, respond to inquiries, and perform data entry and basic research to support care management initiatives.

The position may involve coordinating low-risk member needs and non-clinical outreach, with standard 8 AM–5 PM hours aligned to the applicant’s location. Remote/telework setup offered.

Qualifications

• High school diploma or GED is required.
• 1 year of college and 2 years’ experience with communication systems including Fax, Email and Telephone.
• 1 year experience with managed care system(s) or healthcare systems (i.e. Hospital, doctor office, community-based organization).
• Experience coordinating member needs, providing assistance to members, and analyzing member needs.
• Basic knowledge of medical or healthcare terminology.
• Knowledge of clinical systems (claims, enrollment, documentation).
• PC proficiency including Microsoft Office applications.
• Customer service skills.
• Verbal and written communications skills including developing written correspondence to internal and external stakeholders.

Responsibilities

• Administer care management duties including member and provider outreach, supporting healthcare initiatives and educational campaigns, scheduling care manager and member appointments, responding to member inquiries, data entry and research, and supporting member non-clinical needs.

Skills

Customer service

Verbal & written comms

Data entry

Scheduling support

Education

High school diploma or GED

1 year college and 2 years’ experience

Tools

Microsoft Office

Job description

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.

Join HCSC and be part of a purpose-driven company that will invest in your professional development.

This position supports administrative care management duties including member and provider outreach, supporting healthcare initiatives and activities including educational and quality campaigns, assistance in scheduling care manager and member appointments, responding to member inquiries, data entry and research, supporting member non-clinical needs. This position may be responsible to manage low-risk members for health-related social needs, education, and basic member outreach screenings/inquiries.

Job Requirements

• High school diploma or GED
• 1 year of college and 2 years’ experience with communication systems including Fax, Email and Telephone
• 1 year experience with managed care system(s) or healthcare systems (i.e. Hospital ,doctor office, community-based organization).
• Experience coordinating member needs, providing assistance to members, and analyzing member needs.
• Basic knowledge of medical or healthcare terminology.
• Knowledge of clinical systems (claims, enrollment, documentation).
• PC proficiency including Microsoft Office applications.
• Customer service skills.
• Verbal and written communications skills including developing written correspondence to internal and external stakeholders.

Preferred Job Requirements

• College courses in medical field, human services, social work, psychology or related healthcare field
• Work Hours are 8 AM to 5 PM (Time Zone aligned with applicants’ location)

This is a Remote/Work-From-Home role.

Sponsorship is not available

Compensation: $17.75 - $28.39

Exact compensation may vary based on skills, experience, and location

HCSC Employment Statement

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics. We are a drug-free and smoke-free workplace. Employment may be contingent upon successful completion of drug screening in accordance with applicable law.

To learn more about available benefits, please click https://careers.hcsc.com/totalrewards