Produce Specialist: Customer-First & Quality Advocate

Kroger Family of Companies; Westmont (IL); On-site; USD 18,000 - 25,000; Full time

Job summary

Kroger Family of Companies, Westmont, IL, is seeking a customer service-focused team member in the Produce department. You will create an outstanding customer experience, maintain a safe, clean environment, and support department goals with exceptional service.

Responsibilities include assisting the manager, promoting brands, advising customers on products, preparing displays, labeling and stocking, ensuring quality and freshness, and maintaining temperature logs while upholding safety standards.

Qualifications

• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math (counting, addition, and subtraction).
• Current food handlers permit once employed.

Responsibilities

• Role model the 3A’s of Friendly: acknowledge, assist and appreciate our Customers.
• Promote Corporate Brands to customers.
• Promote trust and respect among associates.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products.
• Gain knowledge of products and respond to questions with product suggestions.
• Assist with produce platters/trays preparation.
• Inform customers of produce specials.
• Recommend items to customers to help them get what they want.
• Prepare, package, label and inventory merchandise.
• Review/inspect products for quality and freshness and take appropriate action.
• Label, stock and inventory department merchandise.
• Report ordering/shipping discrepancies to the department manager.
• Display a positive attitude.
• Stay current with ads and promotions.
• Ensure proper temperatures in cases and coolers and maintain logs.
• Reinforce safety programs and notify management of unsafe conditions.
• Inspect equipment and report repairs.
• Notify management of accidents.
• Report safety risks or illegal activity to store management.
• Work cooperatively in high paced environments and manage conflicts calmly.
• Act with honesty and integrity regarding customer and business information.
• Follow directions and seek help to resolve issues.
• Provide support to minors, individuals with special needs, and/or older adults.
• Must be able to perform essential functions with or without accommodation.

Skills

Stress management

Effective communication

Basic math

Food handlers permit

Job description

Kroger Family of Companies, Westmont, IL, is seeking a customer service-focused team member in the Produce department. You will create an outstanding customer experience, maintain a safe, clean environment, and support department goals with exceptional service.

Responsibilities include assisting the manager, promoting brands, advising customers on products, preparing displays, labeling and stocking, ensuring quality and freshness, and maintaining temperature logs while upholding safety standards.