Produce Partnership and CSFP Coordinator

Greater Cleveland Food Bank Inc; Cleveland (OH); On-site; USD 46,000 - 51,000; Full time

Job summary

Greater Cleveland Food Bank Inc. is seeking a programs coordinator to expand produce distribution and CSFP services across the six-county area. You will train partners, manage databases, and ensure compliance while supporting senior program delivery for older adults, traveling regionally as needed.

The role emphasizes collaboration, strong organization, and exemplary customer service to internal and external stakeholders within a nonprofit setting.

Qualifications

• Bachelor's degree or 2-3 years related experience in human services or customer service.
• Strong customer service and communication skills with attention to detail.
• Ability to travel locally and work with community partners.

Responsibilities

• Coordinate produce distribution with community partners serving older adults.
• Verify and update partner information in the database and product orders.
• Facilitate training and onboarding for Produce Distribution partners.
• Coordinate CSFP program support and ensure compliance.
• Maintain files and documentation for programs and sites.
• Record and report community feedback to relevant teams.
• Conduct site visits and assist with program administration.

Skills

Customer service

Communication

Attention to detail

Database management

Time management

Education

Bachelor's degree

Tools

Windows

Spreadsheets

Word processing

Job description

Summary

This position will focus on developing and expanding produce distribution programming for the Greater Cleveland Food Bank by working closely with community partners throughout our six-county service area, with an emphasis on expanding produce distributions that serve low-income older adults 60+. The role will cultivate relationships and regularly travel within Ashland, Ashtabula, Cuyahoga, Geauga, Lake, and Richland counties to support and strengthen produce distribution efforts. In addition, this position will coordinate the Commodity Supplemental Food Program (CSFP), the GCFB’s senior box program, helping to support the distribution of over 3,000 boxes per month to 51 partners. Responsibilities include recruiting new distribution sites, training and orienting partner organizations, providing exceptional customer service, maintaining compliance documentation, and sharing best practices. The ideal candidate will thrive in a collaborative team environment, demonstrate strong organizational and communication skills, and be committed to providing a high level of service to both internal and external stakeholders.

Requirements

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Coordinate the GCFB Produce Distribution, working primarily with organizations that serve older adults age 60+, by working directly with community partners to troubleshoot issues, answer questions, and ensure compliance.
• Verify and update partner information in database and product orders with scheduled distribution regularly.
• Facilitate training and onboarding for Produce Distribution partners, making sure all sites are compliant in training and State/Federal regulation
• Coordinate the GCFB CSFP program by working directly with older adults and community partners to troubleshoot issues, answer questions, and ensure compliance.
• Support the administration of the CSFP distribution at the Community Resource Center(s) in collaboration with CRC team.
• Work closely with community partners to ensure timely application processing and renewal for CSFP customers.
• Work closely with Volunteer Services to ensure volunteer coverage for senior shopping day and CSFP distributions at the CRC.
• Process CSFP applications according to federal guidelines, ensuring accuracy and compliance.
• Provide quality customer service to CSFP and Produce Distribution partners and troubleshoot issues as they arise.
• Maintain up to date files and documentation on the program sites. Ensure that all applications, agreements, and required documentation by Feeding America, State and Federal agencies are updated on an annual basis.
• Collaborate with the Food Sourcing and Operations GCFB team to create action plans for increased food literacy and issue/complaint resolutions.
• Work closely with community partners to record and report community feedback, questions and concerns. Collaborate with the Community Health, Nutrition, and Measurement team to host feedback sessions as necessary.
• Prepare email communication and other messaging to partners about important updates and changes.
• Assist with training and onboarding for CSFP and Produce Distribution partners.
• Conducts site visits at produce distribution sites and CSFP partners in accordance with state/federal/GCFB policy.
• Actively support and champion initiatives aimed at driving continuous improvement throughout the organization. May participate in one of the following: LEAN council, a kaizen, 5S campaign or other process improvement efforts to support continuous improvement and improved processes within the food bank.
• Perform other duties as assigned.

Alternate duties may include:

• Assist with general agency trainings as needed.
• Assist Manager of Produce and CSFP Partnerships in internal audits of the CSFP and TEFAP contracts to monitor compliance and ensure program integrity.
• Work closely with the Greater Cleveland Food Bank Kitchen and fleet to ensure quality delivery of meal service to senior serving organizations.

FEED Values and Organization-Wide Competencies

All employees are expected to demonstrate the following organization-wide competencies in a manner consistent with our FEED Values:

F – Fostering Engagement (Value): We collaborate with our community and each other, embracing diverse ideas, perspectives, and experiences to strengthen our mission and deepen our impact.

• Collaboration (Competency): Builds productive relationships, shares knowledge, seeks diverse perspectives, and contributes to a positive team environment.
• Access and Awareness (Competency): Promotes dignity, respect, accessibility, and an inclusive environment where people feel welcomed and supported.

E – Excellence (Value): We are responsible stewards of community resources, maintain high standards of performance, and continuously seek opportunities to improve, innovate, and create greater impact.

• Accountability (Competency): Takes ownership of responsibilities, decisions, and results; follows through on commitments and responsibly stewards organizational resources.
• Continuous Learning (Competency): Seeks feedback, learns from successes and challenges, embraces innovation, and pursues opportunities for growth and improvement.

E – Empowerment (Value)

We encourage, educate, and support our partners, volunteers, employees, and all those touched by hunger so everyone can contribute at their fullest potential.

• Developing and Supporting Others (Competency): Encourages learning, shares knowledge, provides support, and helps others contribute, develop, and succeed.

D – Dedicated to Service (Value)

We provide leadership in the hunger relief movement while keeping the people we serve at the center of every decision, action, and interaction.

• Mission Commitment (Competency): Demonstrates commitment to food security and community well-being by actively supporting the organization’s mission and maintaining a focus on meaningful community impact.

Supervisory Responsibilities

N/A

Qualifications

Bachelor's degree (B. A.) from four-year College or university; or 2-3 years related experience and/or training in human services or customer service; or equivalent combination of education and experience. Previous nonprofit customer service, program coordination, and database management experience a plus. Familiarity with organizations that serve seniors/aging population a plus. Unencumbered State Driver’s License required. Must be willing and able to travel (mostly locally) for the organization. Must possess strong attention to detail. Must be able to communicate effectively with supervisor and other members of the Agency Services team. Willingness to work beyond normal working hours, when necessary. Proficiency in Windows based computer software with an emphasis on spreadsheets, word processing required. Exceptional organizational skills. Adaptable to change. Comfortable speaking in front of groups of people. Required commitment to valuing diversity and contributing to an inclusive work environment as demonstrated through work, life or community experience.

Physical Requirements and Environment

The physical requirements for this position include: Ability to frequently remain in a stationary position. Ability to move about inside the office to access file cabinets, office machinery, etc. frequently. Ability to operate a computer or other office productivity machinery constantly. Ability to ascend/descend stairs to access work spaces on seldom occasions. Ability to position or move body to access filing cabinets or other work equipment on seldom occasions. Ability to constantly exchange accurate information and communicate in person or via telephone with clients, partners, donors, coworkers and other members of the community. Must be able to constantly view a computer screen. Ability to move office equipment/supplies occasionally. Ability to lift 10-30lbs on a regular basis. Travel is occasionally required for this position. While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate.

Salary Range: $46,000 - $51,000 per year, commensurate with experience

Proud to be a North Coast 99 Employer Ten Years in a Row!

Please note that the Food Bank does not sponsor work visas for our positions. Candidates must have the legal right to work in the United States without the need for visa sponsorship. Offer of employment is contingent upon successful completion of an initial background check, drug screening, physical examination, and employment verification, and will be completed during the onboarding process.