Produce & Floral Lead — Guest Experience Leader

Fresh Market Inc.; Charlotte (NC); On-site; USD 40,000 - 58,000; Full time

Benefits offered by this job

Team Member discount up to 40%

Early Earn Wage Access

401K contribution and company match

Financial Wellness Program

Personal time off and additional time

Medical, Dental, Vision, Disability, &

Life Insurance for family

Job summary

The Fresh Market is seeking a Produce & Floral Department Lead in Charlotte to support the Department Manager and lead a team with care and purpose. You will coach staff, ensure guests feel welcome, and keep the department visually appealing and running smoothly.

This role emphasizes exemplary hospitality, teamwork, and strong problem-solving skills while partnering with store leadership to drive sales and maintain budgets.

Qualifications

• 1+ years of progressive management experience in supermarkets, retail, restaurants, hotels, or general business.
• Strong leadership skills with the ability to motivate and develop high-performing teams.
• Proven ability to deliver an exceptional guest experience while achieving performance goals.
• Excellent communication, problem-solving, and conflict resolution skills.
• Ability to work a flexible schedule, including evenings, weekends, and holidays as needed.
• Basic proficiency with POS systems, scheduling tools, and Microsoft Office Suite.
• Must be 18 years of age or older.

Responsibilities

• Help monitor labor schedules to meet productivity and budget goals.
• Assist in maintaining accurate inventory levels, minimizing shrink, and supporting ordering processes.
• Act as a resource for team members and provide guidance in the manager’s absence.
• Model and coach “Impeccable Hospitality” by actively engaging guests and creating positive experiences.
• Help implement merchandising strategies and promotional plans to maximize sales and profitability.
• Assist in analyzing department financial and performance metrics.
• Collaborate with fellow department leaders to drive overall store success.
• Leverage available technology to perform these tasks.

Skills

Leadership

Guest experience

Communication

Problem solving

Flexibility

Education

Associate’s degree in business, retail management, or related field

Tools

POS systems

Scheduling tools

Microsoft Office Suite

Job description

The Fresh Market is seeking a Produce & Floral Department Lead in Charlotte to support the Department Manager and lead a team with care and purpose. You will coach staff, ensure guests feel welcome, and keep the department visually appealing and running smoothly.

This role emphasizes exemplary hospitality, teamwork, and strong problem-solving skills while partnering with store leadership to drive sales and maintain budgets.