Produce & Floral Department Lead: Elevate Guest Experience

The Fresh Market; Westport (CT); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Team Member Discount

Early Wage Access

401K match

Financial Wellness Program

PTO and additional leave options

Medical/Dental/Vision/Life Insurance

Pet insurance discounts

Job summary

The Fresh Market in Westport, CT is seeking a Produce & Floral Department Lead to support the department manager in delivering exceptional guest experiences. You will lead a team with care, coach others, and ensure the department looks its best while solving problems and keeping operations running smoothly.

This role reports to the Produce & Floral Department Manager and embodies hospitality, teamwork, and excellence.

Qualifications

• 1+ years of progressive management experience in supermarkets, retail, restaurants, hotels, or general business.
• Strong leadership skills with the ability to motivate and develop high-performing teams.
• Proven ability to deliver an exceptional guest experience while achieving performance goals.
• Excellent communication, problem-solving, and conflict resolution skills.
• Ability to work a flexible schedule, including evenings, weekends, and holidays as needed.
• Basic proficiency with POS systems, scheduling tools, and Microsoft Office Suite.
• Must be 21 years of age or older.

Responsibilities

• Help monitor labor schedules to meet productivity and budget goals.
• Assist in maintaining accurate inventory levels, minimizing shrink, and supporting ordering processes.
• Act as a resource for team members and provide guidance in the manager’s absence.
• Model and coach “Impeccable Hospitality” by actively engaging guests and creating positive experiences.
• Help implement merchandising strategies and promotional plans to maximize sales and profitability.
• Assist in analyzing department financial and performance metrics.
• Collaborate with fellow department leaders to drive overall store success.
• Leverage available technology to perform these tasks.

Skills

Leadership

Guest experience

Communication

Problem solving

Flexible schedule

POS systems

Microsoft Office

Education

Associate’s degree in business, retail management, or related field

Tools

POS systems

Scheduling tools

Microsoft Office Suite

Job description

The Fresh Market in Westport, CT is seeking a Produce & Floral Department Lead to support the department manager in delivering exceptional guest experiences. You will lead a team with care, coach others, and ensure the department looks its best while solving problems and keeping operations running smoothly.

This role reports to the Produce & Floral Department Manager and embodies hospitality, teamwork, and excellence.