Produce Dept Leader: Elevate Ops, People & Service

Kroger Co.; Orland Park (IL); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Healthcare coverage

Flexible scheduling

Tuition reimbursement up to $21,000

Job summary

Kroger Co. in Orland Park, IL is seeking a Produce Department Manager to lead daily operations, manage staff, and ensure accurate pricing and merchandise presentation. You will drive customer service, efficiency, and safety across the department.

Responsibilities include scheduling, training, and maintaining stock, while collaborating with store leadership to optimize performance and customer satisfaction.

Qualifications

• Willing to be flexible and work mornings, afternoons, evenings, nights as the work demands.
• Willing and available to work weekends and holidays as needed.
• Understanding of all key components of department operations (i.e. Managing people, merchandising, computer assisted ordering, inventory management, shrink control, customer services, labor scheduling, expense control, etc.)
• Working knowledge of produce and preparation and general knowledge of store operations
• Position requires a person who is adept at communication with employees, customers, and supervision; must be able to react quickly to changing priorities
• Effective written and oral communication skills.
• Ability to make intelligent decisions quickly.
• Able to tactfully and calmly handle stressful situations and make a positive impression on associates and customers.
• Possess abilities and skills for effective production, merchandising and customer services related to sale of merchandise.
• Produce work experience or similar experience in food preparation.
• Past work record reflects dependability and integrity.

Responsibilities

• Develop maximum customer relations by produce department personnel through personal example of friendliness and courtesy, and implementation of all company polices.
• Be alert and assist in store security.
• Be perceptive and handle customer complaints.
• Make recommendations regarding the hiring, firing, disciplining, demoting, transferring and evaluating all produce department personnel.
• Proper indoctrination of all department employees. Be sure they can read scales and prices correctly.
• Provide adequate knowledge and training of price marking, ensuring the proper emphasis on customer courtesy and productivity is developed and that skills learned are properly utilized.
• Supervise all aspects of salad bar operations.
• Discuss with store manager the most efficient and practical working schedules of both full and part-time employees for maximum efficiency.
• Maintain personable, clean and neat appearance of departmental people, having them properly uniformed and identified.
• Maintain good communication with all store personnel.
• Plan, organize, direct, and control the activities of the produce department, and may take charge of the store operation in the absence of the store manager. (in scope of authority)
• Direct the receiving, storing, pricing, and merchandising of all produce products.
• Assure adequate stock and supplies by proper ordering, so that department inventories can be maintained at optimum levels.
• Maintain and submit required records and reports and use them effectively.
• Maintain effective and good house cleaning in all areas (a) Clean and/or defrost cases according to schedule. (b)
• Clean floors. (c) Keep a clean, orderly cooler and preparation area. (d) Maintain proper disposal of waste and material.
• Keep adequate supplies on hand: bags, pricing and making equipment, etc.
• Analyze continuously all aspects of produce department (space allocation, design, display, price marking, rotation, inventories, personnel, etc.) and periodically make changes, or make recommendations to store manager.
• Demonstrate the ability and desire to promote, communicate and implement company initiatives and process improvements to direct reports in a positive manager.
• Be prompt, tactful, calm, courteous, and professional in all interactions.
• Demonstrate an aptitude to manage people and organize workloads.
• Perform all duties as assigned by the store manager and/or supervisor.
• Must be able to perform the essential functions of this position with or without reasonable accommodation

Skills

Flexibility

Operations knowledge

Produce knowledge

Communication

Decision making

Stress management

Merchandising

Food prep experience

Reliability

Job description

Kroger Co. in Orland Park, IL is seeking a Produce Department Manager to lead daily operations, manage staff, and ensure accurate pricing and merchandise presentation. You will drive customer service, efficiency, and safety across the department.

Responsibilities include scheduling, training, and maintaining stock, while collaborating with store leadership to optimize performance and customer satisfaction.