Produce Customer Care Specialist

Food Lion; Richmond (VA); On-site; USD 17,000 - 25,000; Full time

Job summary

Food Lion is seeking a Produce Department team member responsible for delivering quality customer service and maintaining display standards. The role emphasizes fast, friendly service and adherence to safety and training protocols.

The position involves unloading deliveries, using ACIS/CAO tools, following company guidelines, and staying compliant with safety regulations. A high school degree and strong interpersonal skills are preferred, with physical fitness to meet job duties.

Qualifications

• Excellent interpersonal, organizational, communication and customer service skills.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Must meet minimum age requirements to perform specific job functions.
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations.

Responsibilities

• Provide quality customer service within the Produce Department.
• Responsible for maintaining standards in accordance with the standard practice manual, maximizing sales through excellent customer service and minimizing shrink through proper utilization of standard practice.
• Maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, friendly, and accurate customer service to create a positive shopping experience.
• Courteous and helpful to other associates.
• Ensure that ordering, receiving, preparation, conditioning and displaying of merchandise is done in accordance with policies and guidelines.
• Unload trucks for the Produce Department.
• Understand and use company tools such as; average cost inventory system (ACIS) and ordering (CAO).
• Maintain a complete understanding of and adherence to company guidelines, policies and standard practice.
• Understand and follow Food Safety and Workplace Safety guidelines and procedures.
• Observe and correct all unsafe conditions that could cause associate or customer accidents.
• Report all associate and customer accidents in accordance with established Food Lion procedures to the Manager on Duty.
• Ensure compliance with local, state and federal regulations.
• Wear the Food Lion uniform with apron, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code.
• Successfully complete Computer Based Training (CBT), Training Packet and Training Aid courses.
• Perform all other duties as assigned

Skills

Interpersonal skills

Organizational skills

Communication skills

Customer service

Education

High school diploma or equivalent

Job description

Food Lion is seeking a Produce Department team member responsible for delivering quality customer service and maintaining display standards. The role emphasizes fast, friendly service and adherence to safety and training protocols.

The position involves unloading deliveries, using ACIS/CAO tools, following company guidelines, and staying compliant with safety regulations. A high school degree and strong interpersonal skills are preferred, with physical fitness to meet job duties.