Produce Sales & Customer Care Associate

Food Lion; Durham (NC); On-site; USD 19,000 - 23,000; Full time

Job summary

Food Lion seeks a Produce Department Associate to deliver quality customer service and maintain standards per the manual. The role focuses on fast, friendly service, accurate displays, and safe operation within the Produce area.

Responsibilities include unloading trucks, using ACIS/CAO tools, adhering to safety rules, and completing CBT training. Strong interpersonal skills and reliability are essential for success in this position at Food Lion.

Qualifications

• Excellent interpersonal, organizational, communication and customer service skills.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Must meet minimum age requirements to perform specific job functions.
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations.

Responsibilities

• Maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, friendly, and accurate customer service to create a positive shopping experience
• Courteous and helpful to other associates
• Ensure that ordering, receiving, preparation, conditioning and displaying of merchandise is done in accordance with policies and guidelines
• Unload trucks for the Produce Department
• Understand and use company tools such as; average cost inventory system (ACIS) and ordering (CAO)
• Maintain a complete understanding of and adherence to company guidelines, policies and standard practice
• Understand and follow Food Safety and Workplace Safety guidelines and procedures
• Observe and correct all unsafe conditions that could cause associate or customer accidents
• Report all associate and customer accidents in accordance with established Food Lion procedures to the Manager on Duty
• Ensure compliance with local, state and federal regulations
• Wear the Food Lion uniform with apron, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code
• Successfully complete Computer Based Training (CBT), Training Packet and Training Aid courses
• Perform all other duties as assigned

Skills

Customer service

Interpersonal skills

Communication

Organizational skills

Learn multiple tasks

Problem solving

Education

High school diploma or equivalent

Tools

ACIS

CAO

Job description

Food Lion seeks a Produce Department Associate to deliver quality customer service and maintain standards per the manual. The role focuses on fast, friendly service, accurate displays, and safe operation within the Produce area.

Responsibilities include unloading trucks, using ACIS/CAO tools, adhering to safety rules, and completing CBT training. Strong interpersonal skills and reliability are essential for success in this position at Food Lion.