Produce Associate - Freshness & Customer Care

Food Lion; Statesville (NC); On-site; USD 24,000 - 30,000; Full time

Job summary

Food Lion is seeking a Produce Department team member to provide quality customer service and maintain standards in alignment with company guidelines. You will help with ordering, receiving, preparation, and display of produce, while ensuring safety and cleanliness.

The role emphasizes a friendly shopping experience, adherence to policies, and active participation in safety procedures, with opportunities to grow within a busy retail environment.

Qualifications

• High school graduate or equivalent preferred.
• Excellent interpersonal, organizational, communication and customer service skills.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Ability to use technical information to solve problems.
• Must meet minimum age requirements to perform specific job functions.
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations.

Responsibilities

• Maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, friendly, and accurate customer service to create a positive shopping experience.
• Courteous and helpful to other associates
• Ensure that ordering, receiving, preparation, conditioning and displaying of merchandise is done in accordance with policies and guidelines
• Unload trucks for the Produce Department
• Understand and use company tools such as; average cost inventory system (ACIS) and ordering (CAO)
• Maintain a complete understanding of and adherence to company guidelines, policies and standard practice
• Understand and follow Food Safety and Workplace Safety guidelines and procedures
• Observe and correct all unsafe conditions that could cause associate or customer accidents
• Report all associate and customer accidents in accordance with established Food Lion procedures to the Manager on Duty
• Ensure compliance with local, state and federal regulations
• Wear the Food Lion uniform with apron, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code
• Successfully complete Computer Based Training (CBT), Training Packet and Training Aid courses
• Perform all other duties as assigned

Skills

Customer service

Interpersonal skills

Communication

Organizational skills

Problem solving

Learning agility

Education

High school degree or equivalent

Job description

Food Lion is seeking a Produce Department team member to provide quality customer service and maintain standards in alignment with company guidelines. You will help with ordering, receiving, preparation, and display of produce, while ensuring safety and cleanliness.

The role emphasizes a friendly shopping experience, adherence to policies, and active participation in safety procedures, with opportunities to grow within a busy retail environment.