Produce Clerk — Fresh Service & Customer Experience

The Kroger Co.; Lake Forest (CA); On-site; USD 21,000 - 26,000; Full time

Job summary

The Kroger Co. is seeking a Produce Associate to create outstanding customer experiences, maintain a safe and fresh environment, and assist in achieving department goals. You will help with cutting, packaging produce, preparing platters, sampling, and informing customers about specials.

Responsibilities include ensuring product quality, lifting up to 30 pounds, following safety procedures, and supporting inventory and department costs. A food handler permit may be required where applicable.

Qualifications

• Minimum: 18 years of age.
• Effective communication skills.
• Knowledge of basic math (counting, addition, and subtraction).
• Ability to handle stressful situations.
• Current food handlers permit (where applicable) once employed.

Responsibilities

• Create outstanding customer experiences through exceptional service.
• Establish and maintain a safe, clean and fresh environment that encourages customers to return.
• Help achieve sales and profit goals established for the department.
• Embrace the Customer 1 st strategy and encourage associates to deliver excellent customer service.
• Demonstrate the Company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.
• Promote trust and respect among associates.
• Adhere to all local, state and federal laws, safety and food safety regulations and company guidelines.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions and recommending products sold within the department and throughout the store.
• Perform all duties to company standard in regards to cutting and packaging produce items, stocking, CAO and Key Retailing.
• Prepare fruit and vegetable platters/trays.
• Offer product samples.
• Inform customers of produce specials.
• Review/inspect products for quality and freshness and take appropriate action with those items.
• Recommend produce items to customers to ensure they get the products they want and need.
• Regularly lift up to 30 pounds.
• Keep current with present, future, seasonal and special ads.
• Help to control expenses for the department.
• Maintain an awareness of inventory/stocking conditions; note any discrepancies in inventory.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Report all safety risks, issues, customer or employee accidents and illegal activity, including: robbery, theft or fraud.
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Skills

Effective communication skills

Knowledge of basic math

Ability to handle stressful situations

18 years of age

Job description

The Kroger Co. is seeking a Produce Associate to create outstanding customer experiences, maintain a safe and fresh environment, and assist in achieving department goals. You will help with cutting, packaging produce, preparing platters, sampling, and informing customers about specials.

Responsibilities include ensuring product quality, lifting up to 30 pounds, following safety procedures, and supporting inventory and department costs. A food handler permit may be required where applicable.