Produce Associate - White River Jct Store - Full Time

Hanover Consumer Cooperative Society, Inc.; United States; On-site; USD 30,000 - 42,000; Full time

Job summary

Hanover Consumer Cooperative Society, Inc. is seeking a Customer Service Associate to provide a high level of customer service and support daily department operations. You will stock, prepare, package, and maintain products for retail areas, while assisting Supervisors as needed.

Responsibilities include merchandising, product knowledge, and efficient front-end operations, with flexible weekend/evening shifts. This is a member-owned cooperative focused on community service and collaboration.

Qualifications

• High school diploma or equivalent.
• Represent the Co-op positively to customers and peers.
• Ability to multi-task across tasks and departments.
• Proficiency with ECRS POS system and processes.
• Set an excellent example for new employees and teammates.
• Proficient in Office 365, Excel and Word.
• Serve Safe certification as needed.
• Excellent follow-through.

Responsibilities

• Works in assigned department.
• Stocks assigned areas to minimize empty shelf space and shrink.
• Faces products neatly to maximize sales.
• Rotates stock to ensure freshness and identify out-of-date items.
• Recognizes customer needs and responds proactively.
• Maintains extensive product knowledge.
• Exhibits teamwork, flexibility, and dependability per location needs.
• Understand money handling and deposit procedures (Front End/Service Desk).
• Responds to calls and pages promptly, transferring as needed.

Skills

Customer service

Multi-tasking

Teamwork

Phone etiquette

Positive representation

Education

High school diploma or equivalent

Tools

ECRS POS system

Office 365

Excel

Word

Job description

We are a cooperative; cooperation is at the heart of everything we do. At our Co-op, we believe cooperation means creating space for everyone. We strive to bring individuals together from diverse backgrounds, cultures, and life experiences to achieve shared goals. We practice kindness and foster a workplace where respect, acceptance, equity, honesty, and belonging are more than values, they are lived every day.

Why? Because connection strengthens us. It helps us build the ecosystem we want to work in and be part of.

Andbecause kindness matters! Kindness nurtures community, and communities thrive when we all work together. If youre passionate about community and making a difference, wed love to work with you.

Position Overview

Consistently provide a high level of customer service meeting the needs of the customer as well as the location. Assist in the daily operations of the department. Has or acquires the knowledge to efficiently complete the daily procedures needed for departmental success. Stocks, prepares, packages, and maintains product for specific areas for retail sales. Assist Supervisors when requested and/or required.

Essential Functions and Responsibilities

• Works in assigned department
• Stocks assigned areas with available product, minimizing empty shelf space and shrink
• Face accurately and neatly to maximize sales
• Rotate stock to ensure freshest products are available and to inspect for quality and out of date products
• Recognize the customers needs and take the initiative to react accordingly
• Maintain extensive product knowledge
• Exhibit teamwork by being flexible and dependable meeting the location and department needs
• Knowledge of money buying and deposit procedure, assisting as needed or requested (Front End and Service Desk specific)
• Answer, page, and transfer phone calls promptly and efficiently

Qualifications

Required Skills/Experience and Attributes:

• High school diploma or equivalent
• Ability to represent the Co-op in a positive manner
• Ability to multi-task
• Proficiency in ECRS POS system and processes
• Set an excellent example for new employees
• Proficiency in use of computer software, Office 365, Excel and Word
• Successful completion of Co-op customer service training
• Serve Safe certification acquired as needed
• Excellent follow through

Equipment Used

Computer register, scanner, adding machines, computer, knives, box cutters, U-boats, carts, and phone system.

Attendance Requirements

Flexible hours, including weekend and evening shifts. Availability to be scheduled to work any day of the week, according to department needs.

We are an Equal Opportunity Employer. Our employees are people with different strengths, experiences, and backgrounds. We share a common passion for our member-owned Co-op, communities, and for improving people's lives.

Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of ones identity. Every point of view helps shape our success, and fostering inclusion is everyone's responsibility.