Information Technology Support Associate

Expeditors International; El Paso (TX); Hybrid; USD 38,000 - 56,000; Full time

Benefits offered by this job

Paid Vacation

Health Plan

Life Insurance

Employee Stock Purchase Plan

Training and Personnel Development

Growth opportunities

Job summary

Expeditors International is seeking an early-career IT support technician to deliver first-level helpdesk services. You will follow procedures, document solutions, and escalate issues as needed while supporting routine maintenance with a strong customer-service mindset.

The role emphasizes hardware and software troubleshooting, system updates, patching, basic configuration, and knowledgebase contributions. Strong communication and governance adherence are essential.

Qualifications

• Hardware management ensuring inventory tracking and end-of-life handling.
• Troubleshoot hardware, software, and network issues with documented solutions.
• Build and roll out software solutions; back up and secure data.
• Windows 11 OS experience and PC troubleshooting; familiarity with building PCs.
• Knowledge of PowerShell, Networking (TCP/IP), Cybersecurity, and cabling.
• Experience with Office, Exchange, and SharePoint environments.
• Proven problem-solving and interpersonal skills; ability to handle multiple tasks.

Responsibilities

• Provide first-level technical support for hardware, software, and network issues; escalate as needed.
• Document solutions and assist in knowledgebase updates; follow procedures.
• Maintain and update tickets; support routine maintenance and procurement interactions.
• Communicate technical information clearly to non-technical users; escalate complex issues.
• Follow IT policies, security protocols, and audit requirements; assist in audits.

Skills

Hardware management

Troubleshooting

PowerShell

Networking

Cybersecurity

Office

SharePoint

Communication

Customer service

Multitasking

Education

IT certifications (CompTIA, Cisco, Microsoft, VMware, Linux)

Tools

Windows OS

Office 365

Exchange

SharePoint

VPN

Job description

• Full-time

Company Description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 19,000 trained professionals
• 300+ locations worldwide
• Globally unified systems

Job Description

Early-career technician delivering first-level support; follows procedures, documents solutions, escalates
appropriately, supports routine maintenance with strong customer service. Follows established procedures, documents solutions, and escalates appropriately. Delivers strong customer service, supports routine maintenance, adheres to security/compliance requirements, and contributions to procurement and vendor interactions under guidance.

Technical Expertise

• Provide first-level technical support for hardware, software, and network issues, ensuring timely resolution. Assist in systemupdates, patching, and basic configuration under supervision.Maintain proficiency in troubleshooting operating systems,enterprise applications, and peripheral devices.Document technical solutions and contribute to the knowledgebase for recurring issues.

Communication & Leadership

• Communicate technical information clearly and effectively to non-technical users.Escalate complex issues promptly to senior technicians or relevantteams with detailed context

Customer Service Mindset

• Escalate complex issues promptly to senior technicians or relevant teams with detailed context.Deliver support with empathy and professionalism, ensuring apositive user experience. Respond to service requests promptly and keep users informedabout resolution timeline

Critical Thinking

• Analyze problems systematically to identify root causes andprevent recurrence.Apply logical reasoning to prioritize tasks based on urgency andimpact.

Governance & Standards - Audit

• Follow established IT policies, security protocols, and compliance requirements.Ensure accurate logging of incidents and resolutions in theticketing system for audit purposes.Assist in periodic audits by providing required documentation andsystem checks.

Vendor and Financial Acumen

• Support procurement processes by providing accuratespecifications for IT equipment. Collaborate with vendors for warranty claims or repairs underguidance from senior staff

Qualifications

• Hardware Management: You will continuously manage the operational effectiveness of the branch's hardware, taking control of inventory, end of life, ordering, set up and retiring of all hardware.
• Software: You will have responsibility for troubleshooting software issues, roll out of new software solutions, the backup and storage of data and its security and the effective use of technical solutions that support operational performance.
• Solutions:In this role you will have the opportunity to build and develop solutions in conjunction with the operational teams, that drive efficiencies into the operational processes of the branch, supporting and or developing solutions that drive automation and optimization of productivity
• Windows 11OS experienceand PC Troubleshooting; preferred candidates will have experience building PC's
• Technology concepts - PowerShell, Networking, TCPIP, Cybersecurity, Cabling
• Software - Office, Exchange, SharePoint
• Effective problem-solving skills
• Ability to handle multiple tasks/projects
• Demonstrated customer service skills and proven interpersonal skills
• Inquisitive and exploratory mind-set
• IT Certifications considered a plus: CompTIA, Cisco, Microsoft, VMware, Linux

Additional Information

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company

Job Location