Processor/Closer

Bank of Hawaii; Honolulu (HI); On-site; USD 60,000 - 85,000; Full time

Job summary

Bank of Hawaii is seeking a Mortgage Loan Processor to coordinate residential loan documentation from application to closing, ensuring timely processing within investor guidelines. The role involves validating income, assets, and credit, preparing closing documents, and maintaining data integrity across loan systems.

The candidate should have 3–5 years of mortgage processing experience, a bachelor’s degree or equivalent, and strong MS Office skills.

Qualifications

• Bachelor’s degree from accredited institution or equivalent work experience.
• 3–5 years of experience processing mortgage loans or equivalent work experience.
• Must type quickly and accurately. Proficiency with PC software and MS applications (Outlook, Word, Excel, PowerPoint).

Responsibilities

• Analyzes income, asset, credit, title and property information per guidelines; validates underwriting findings.
• Prepares closing documents accurately and ensures data integrity in files and systems.
• Maintains productivity and quality standards; manages loan approvals, closings and exception rates within deadlines.
• Communicates effectively with internal and external customers to maintain service standards.
• Obtains knowledge of Bank and secondary market guidelines and compliance with applicable regulations.
• Performs miscellaneous responsibilities as assigned.

Skills

Mortgage processing

Microsoft Office

Mortgage Origination Software

Education

Bachelor's degree or equivalent

Tools

Mortgage Origination Software

Job description

Job Description

Under the direction of the Closer Supervisor, this position is responsible for coordinating all applicable residential loan documentation to complete a residential loan transaction pursuant to guidelines as set forth by Bank of Hawaii and secondary marketing investor requirements, from application to closing. Ensures timely processing and closing of loans within specified timeframes.

Responsibilities

• Analyzes all income, asset, credit, title and property information in a residential loan for all loans as per Level I Point Of Sale Guidelines. Validates the findings of the respective automated underwriting engine pursuant to bank and secondary marketing requirements, committing Bank of Hawaii to a loan decision. The analysis includes the review of all loan information, including, but not limited to, credit reports, appraisal reports, tax returns, financial statements, income and asset documentation.


• Prepares all closing documents accurately and without error pursuant to investor, bank and regulatory guidelines. Also ensures the integrity and consistency of data in the loan file and on the loan origination/processing system.


• Maintains productivity and quality of service standards, as established by Management, with respect to the approval and closing of loans. Including but not limited to: Making decisions on loans within specified timeframes from the receipt of the file in Operations, pursuant to standards set forth by Management. Validates Point of Sale files within 7 days. Ensures the underwriting validation performed meets with Bank of Hawaii or secondary marketing investor guidelines, as applicable. Maintains an exception rate on Credit Assessment Audits, Pre-Funding Validation Correction Reports, Quality Control Reports and Investor Repurchase Reports, as set forth by Management. Focuses on error ratio of 3% or less. Funds a minimum of 40 files per month. Approves and closes purchase transactions within specified deadlines as set forth on the Deposit Receipt Offer and Acceptance (DROA). Closes refinance transactions within specified lock expiration dates.


• Communicates effectively, courteously and proactively with internal customers, which includes, but is not limited to, other Processors, Support Processors, Loan Officers, Underwriters and other division employees, including Management, and external customers, while maintaining quality of service standards as determined by Management. This includes maintaining a positive attitude.


• Obtains thorough product knowledge with respect to Bank and secondary marketing guidelines and compliance regulations. This includes but is not limited to Fair Lending, Reg B (ECOA), Reg C (HMDA), Reg Z (TIL), Reg X and RESPA, Fair Credit Reporting Act.


• Performs all other miscellaneous responsibilities and duties as assigned.

Qualifications

• Bachelor’s degree from accredited institution or equivalent work experience.


• Minimum 3 - 5 years of experience processing mortgage loans or equivalent work experience. Must type quickly and accurately.


• Demonstrated proficiency with personal computers in a networked environment and Microsoft applications (Outlook, Word, Excel and PowerPoint) or similar software. Knowledge of or ability to use Bank software and systems, including Mortgage Origination Software.


• Excellent written and verbal communication skills. Must be analytical and detail oriented. Able to manage a high volume of detailed work in a fast paced environment. Able to work effectively and prioritize workload to meet deadlines. Must be able to work flexible hours including holidays, weekends and evenings as needed or assigned. Able to work overtime on a regular basis.

As a Bank of Hawaii employee, you ensure (or assist with ensuring) compliance with applicable laws, regulations, regulatory requirements and Bank policies and procedures, including but not limited to those related to Fair Banking, Anti-Money Laundering laws and regulations, Bank Secrecy Act and USA PATRIOT Act.

Delivering exceptional customer experiences is at the heart of what we do at Bank of Hawaii. We listen, understand and deliver what our customers need to help them build a better tomorrow.

We are an EEO/AA employer, including disability and veterans. For Bank of Hawaii's full EEO statement, please visit https://www.boh.com/careers.