Processing Supervisor

City of New York; New York (NY); Hybrid; USD 62,000 - 90,000; Full time

Benefits offered by this job

Remote Work Pilot Program

Job summary

City of New York is seeking a Principal Administrative Associate Level 2 to supervise the Automated Enforcement Unit within the Division of Traffic Operations. The role oversees camera technicians, ensures accurate processing of Notices of Liability, and maintains rigorous QA, reporting, and HR duties.

The position offers potential remote work up to two days per week under the Remote Work Pilot Program, with a focus on leadership and public interactions in a city government setting.

Qualifications

• A bachelor’s degree from an accredited college with three years of clerical/administrative experience, including supervisory experience.
• An associate degree with four years of clerical/administrative experience including supervisory experience.
• A high school diploma with five years of clerical/administrative experience including supervisory experience.

Responsibilities

• Supervise camera technicians reviewing footage and approving/rejecting violations.
• Oversee issuance of Notices of Liability for various camera-based violations.
• Perform random quality assurance checks and prepare statistical reports.
• Troubleshoot technical issues arising with staff processes.
• Perform auditing to ensure adherence to procedures for issuing violations.
• Handle scheduling, timesheets, overtime monitoring, and other HR duties.

Skills

Leadership

Verbal communication

Written communication

MS Word

Excel

PowerPoint

Public interaction

Traffic regulations knowledge

Education

Baccalaureate degree

Associate degree

High school diploma

Job description

In order to be considered for this position, the candidate must be serving permanently in the title of Principal Administrative Associate or must have taken, passed, and be reachable on the Open Competitive Principal Administrative Associate Exam#1128 or be eligible under the 55a program.

The Division of Traffic Operations’ Automated Enforcement Unit seeks to hire three (3) Principal Administrative Associate Level 2 who will serve as a supervisor overseeing the red light, fixed speed, mobile speed, bus lane, and MTA’s ACE bus lane camera operations processing unit. The successful candidate will supervise and be responsible for camera technicians who review camera footage of proposed violations and approve or reject them. The Notice of Liability is then sent to the registered owner of the vehicle caught in camera violating the law. The AEU Processing Supervisor is responsible for overseeing the issuance process of all Notices of Liability (NOLs) for red light, bus, speed camera, weigh-in-motion, and the MTA double parking, bus stop, and bus lane violations. The candidate(s) will perform random quality assurance checks, prepare statistical reports, and troubleshoot technical issues as they arise from the staff. Perform auditing responsibilities to ensure that the processors are following written procedures for the issuance of these violations. Additionally, the successful candidate(s) will perform administrative duties such as scheduling, timesheets, overtime monitoring, and other human resources functions that come with supervising employees

Division: Traffic Operations

Unit: Automated Enforcement Unit

Work Location: To be determined

Hours/Shift: 35 hours/To be determined

Preferred Skills

• Candidates must possess leadership qualities and excellent verbal and writing skills.
• Knowledge of MS Word, Excel, and PowerPoint.
• Strong emphasis on knowledge of traffic rules and regulations and traffic enforcement.
• Candidate should have experience of dealing with the public.

Additional Information

In order to be considered for this position, the candidate must be serving permanently in the title of Principal Administrative Associate or must have taken, passed, and be reachable on the Open Competitive Principal Administrative Associate Exam # 1128 or be eligible under the 55a program.

Note: This position is open to qualified persons with a disability who are eligible for the 55-a program. Please indicate in your resume or cover letter that you would like to be considered for the position under the 55-a program.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at StudentAid.gov/PSLF.

This position may be eligible for remote work up to 2 days per week, pursuant to the Remote Work Pilot Program agreed to between the City and DC37.

Minimum Qualifications

• A baccalaureate degree from an accredited college and three years of satisfactory full-time progressively responsible clerical/administrative experience, one year of which must have been in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty; or
• An associate degree or 60 semester credits from an accredited college and four years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience described in "1" above; or
• A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and five years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience as described in "1" above;
• Education and/or experience equivalent to "1", "2", or "3" above. However, all candidates must possess the one year of administrative or supervisory experience as described in "1" above. Education above the high school level may be substituted for the general clerical/administrative experience (but not for the one year of administrative or supervisory experience described in "1" above) at a rate of 30 semester credits from an accredited college for 6 months of experience up to a maximum of 3½ years.

Preferred Skills

• Candidates must possess leadership qualities and excellent verbal and writing skills. - Knowledge of MS Word, Excel, and PowerPoint. - Strong emphasis on knowledge of traffic rules and regulations and traffic enforcement. - Candidate should have experience of dealing with the public.

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

, $61,656.00 – $89,625.00