Processing Supervisor

Department of Transportation; New York (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

The Department of Transportation is seeking three Principal Administrative Associate Level 2 positions to supervise the Automated Enforcement Unit. You will oversee camera technicians and the processing of Notices of Liability for red light, speed, bus lane, and other violations.

Strong leadership, written and verbal communication are essential. Responsibilities include scheduling, timesheet oversight, overtime monitoring, auditing procedures, and HR tasks related to supervision.

Qualifications

• A bachelor's degree and three years of clerical/administrative experience, one year in a supervisory capacity.
• An associate degree (or 60 credits) and four years of clerical/administrative experience, including one year supervisory.
• A four-year high school diploma or equivalent and five years of clerical/administrative experience, including one year supervisory.
• Education/experience equivalent to the above, with one year of supervisory experience as described.

Responsibilities

• Supervise camera technicians reviewing footage and approving/rejecting violations.
• Oversee issuance of Notices of Liability for violations.
• Perform random quality assurance checks and compile statistical reports.
• Schedule workloads, manage timesheets and monitor overtime.
• Handle HR duties associated with supervising staff.

Skills

Leadership qualities

Verbal communication

Written communication

Public interaction

Traffic enforcement knowledge

Education

Bachelor's degree

Associate degree or 60 credits

High school diploma or equivalent

Education/experience equivalent with supervisory experience

Tools

MS Word

MS Excel

MS PowerPoint

Job description

In order to be considered for this position, the candidate must be serving permanently in the title of Principal Administrative Associate or must have taken, passed, and be reachable on the Open Competitive Principal Administrative Associate Exam#1128 or be eligible under the 55a program.

The Division of Traffic Operations' Automated Enforcement Unit seeks to hire three (3) Principal Administrative Associate Level 2 who will serve as a supervisor overseeing the red light, fixed speed, mobile speed, bus lane, and MTA's ACE bus lane camera operations processing unit. The successful candidate will supervise and be responsible for camera technicians who review camera footage of proposed violations and approve or reject them. The Notice of Liability is then sent to the registered owner of the vehicle caught in camera violating the law. The AEU Processing Supervisor is responsible for overseeing the issuance process of all Notices of Liability (NOLs) for red light, bus, speed camera, weigh-in-motion, and the MTA double parking, bus stop, and bus lane violations. The candidate(s) will perform random quality assurance checks, prepare statistical reports, and troubleshoot technical issues as they arise from the staff. Perform auditing responsibilities to ensure that the processors are following written procedures for the issuance of these violations. Additionally, the successful candidate(s) will perform administrative duties such as scheduling, timesheets, overtime monitoring, and other human resources functions that come with supervising employees.

Division: Traffic Operations

Unit: Automated Enforcement Unit

Work Location: To be determined

Hours/Shift: 35 hours/To be determined

Preferred Skills

• Candidates must possess leadership qualities and excellent verbal and writing skills.
• Knowledge of MS Word, Excel, and PowerPoint.
• Strong emphasis on knowledge of traffic rules and regulations and traffic enforcement.
• Candidate should have experience of dealing with the public.

Additional Information

In order to be considered for this position, the candidate must be serving permanently in the title of Principal Administrative Associate or must have taken, passed, and be reachable on the Open Competitive Principal Administrative Associate Exam # 1128 or be eligible under the 55a program.

Note: This position is open to qualified persons with a disability who are eligible for the 55-a program. Please indicate in your resume or cover letter that you would like to be considered for the position under the 55-a program.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at StudentAid.gov/PSLF.

This position may be eligible for remote work up to 2 days per week, pursuant to the Remote Work Pilot Program agreed to between the City and DC37.

PRINCIPAL ADMINISTRATIVE ASSOC - 10124

Minimum Qualifications

1. A baccalaureate degree from an accredited college and three years of satisfactory full‑time progressively responsible clerical/administrative experience, one year of which must have been in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty;
2. An associate degree or 60 semester credits from an accredited college and four years of satisfactory full‑time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience described in "1" above;
3. A four‑year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and five years of satisfactory full‑time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience as described in "1" above;
4. Education and/or experience equivalent to "1", "2", or "3" above. However, all candidates must possess the one year of administrative or supervisory experience as described in "1" above. Education above the high school level may be substituted for the general clerical/administrative experience (but not for the one year of administrative or supervisory experience described in "1" above) at a rate of 30 semester credits from an accredited college for 6 months of experience up to a maximum of 3½ years.

Preferred Skills

• Candidates must possess leadership qualities and excellent verbal and writing skills.
• Knowledge of MS Word, Excel, and PowerPoint.
• Strong emphasis on knowledge of traffic rules and regulations and traffic enforcement.
• Candidate should have experience of dealing with the public.

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.