Processing Assistant IV

nc; North Carolina; In loco; USD 39.000 - 69.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance options

Retirement plans

Paid vacation and sick leave

Parental leave

Descrizione del lavoro

The North Carolina Department of Health and Human Services (DHHS) in Kinston, NC, seeks an Administrative Specialist I (S) to provide clerical support to counselors and office staff. Responsibilities include greeting visitors, phone routing, document preparation, data entry, and billing for assigned personnel.

The position supports three counselors and other staff, with compensation ranging from $39,244 to $68,679 annually. Federal funds partially fund the role, and state benefits apply.

Competenze

• Teamwork experience preferred.
• Routine office support functions experience preferred.
• Experience working with the public preferred.

Mansioni

• Greet visitors and callers professionally.
• Operate a multi-line phone system and route calls.
• Prepare documents, maintain spreadsheets, input data, and handle billing for assigned staff.
• Receive applications from clients and obtain medical/treatment records.
• Document client information and services in the case management system.

Conoscenze

Teamwork

Office support

Public interaction

Descrizione del lavoro

Agency

Dept of Health and Human Services

Division

EMPLOY , INDEP FOR PEOPLE W/DISAB - EIPD

Job Classification Title

Administrative Specialist I (S)

Position Number

60054471

Grade

NC08

About Us

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.

Description of Work

This position is housed at the in Kinston, NC. The selected candidate for this position reports directly to the Counselor-In-Charge, processes documents and completes requests for clerical work by the assigned counselors, Counselor-In-Charge, Lead Office Assistant, Other Office Support Staff, and Unit Manager.

The primary purpose of this position is to provide administrative support to managerial, supervisory, professional, and para-professional staff located in this office for the purpose to assisting eligible persons with disabilities to achieve identified goals.

The position is located in the Kinston office and provides direct and indirect clerical assistance to three counselors and other paraprofessionals and support staff in the office.

Job responsibilities include the following:

• Greeting visitors and callers courteously and professionally, to include contact with staff, vendors, other departments and the public
• Using a multi-line phone system to answer and route calls to appropriate staff members
• Preparing documents, maintaining spreadsheets, inputting data, and completing billing processes for assigned staff
• Receiving applications from clients, along with requesting and obtaining medical/treatment records
• Documenting client information, interactions, and services into the case management system throughout the rehabilitation process
• Utilizing office equipment and other relevant technology (software and systems) to meet office needs

Knowledge Skills and Abilities/Management Preferences

This is a repost and prior applicants will remain under consideration and do not need to reapply.

Salary Grade Range

$39,244 - $68,679

Recruitment Range

$39,244 - $49,000

Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement.

The Knowledge, Skills, and Abilities (KSAs)/ Management Preferences are not required. Applicants who possess the following skills are preferred:

• Knowledge or experience working with a team.
• Demonstrated experience performing routine office support functions.
• Demonstrated experience working with the public.

Posting closes at 11:59 p.m. the night before the closing date

Position is funded in part through federal funds

About Division of Employment and Independence for People with Disabilities (EIPD):

The DHHS Division of Employment and Independence for People with Disabilities (EIPD) promotes employment and independence for people with disabilities through customer partnership and community leadership. EIPD helps people with disabilities achieve their goals for competitive employment and more independent living in communities statewide. To learn more about EIPD: https://youtu.be/4QUy2w9B6AU .

Compensation & Benefits:

• The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees.

Visit website for State Benefits

Supplemental and Contact Information

The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer that embraces an Employment First philosophy, which consists of complying with all federal laws, state laws, and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. For more information about DHHS: https://www.ncdhhs.gov/ .

DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position.

In accordance with the Governor's Executive Order 303 , our agency supports second-chance employment for individuals who were previously incarcerated or justice-involved. We invite all potential applicants to apply for positions for which they may be qualified.