Processing Assistant III

Alamance County Government; Burlington (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Alamance County Department of Social Services in Alamance County, NC is seeking a Processing Assistant to greet and assist customers, manage documents, and connect individuals with staff or community resources.

You will use your customer service, organization, and problem-solving skills to maintain accuracy, protect confidential information, and support everyday office operations.

Qualifications

• High school graduation or equivalent with at least one year of office experience.
• Ability to greet customers and answer questions.
• Strong organizational and information entry skills.

Responsibilities

• Receives visitors, operates the agency switchboard, and handles general administrative tasks such as scanning, copying, and distributing mail.
• Maintains professionalism and conducts business ethically at all times.
• Identifies needs for other agency services and makes referrals as appropriate.
• Uses office equipment and systems effectively.
• Communicates with customers and the public; provides information and instructions.
• Records and compiles information following general guidelines.

Skills

Customer service

Communication

Organization

Problem solving

Education

High School Diploma or GED

Job description

Job Purpose

Are you ready to make a meaningful difference while helping your community? Alamance County Department of Social Services is seeking a friendly, dependable, and detail-oriented Processing Assistant to join our team! This is more than an administrative position; it is an opportunity to help ensure customers receive timely, respectful, and efficient service. As a Processing Assistant, you will provide essential support by greeting and assisting customers, answering questions, processing and maintaining documents, entering information accurately, and connecting individuals with the appropriate staff or community resources. In this role, you will use your customer service, communication, organization, and problem‑solving skills to support both customers and staff. Your ability to remain professional, manage multiple responsibilities, protect confidential information, and pay close attention to detail will contribute directly to the success of our agency. Join us and help make every customer’s experience a positive one!

Responsibilities

• Perform a variety of functions that include reception, agency-wide switchboard, one on one customer service, and other general administrative tasks; such as scanning, coping, and distributing mail
• Maintain high level of professionalism and to conduct business in an ethical manner at all times
• Detect need for other agency services and make appropriate referrals
• Use a variety of office equipment and systems
• Effectively communicate with customers and the general public
• Gather and give information and instructions regarding the work process and procedures
• Record and compile information based on general guidelines

Qualifications

Graduation from high school and demonstrated possession of knowledge, skills and abilities gained through at least one year of office assistant/secretarial experience; or an equivalent combination of training and experience.

PHYSICAL DEMANDS

• N (Not Applicable) Activity is not applicable to this position.
• O (Occasionally) Position requires this activity up to 33% of the time (0 - 2.5+ hrs./day)
• F (Frequently) Position requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs./day)
• C (Constantly) Position requires this activity more than 66% of the time (5.5+ hrs./day)

• Stand F
• Walk O
• Sit F
• Manually Manipulate O
• Reach Outward O
• Reach Above Shoulder O
• Climb O
• Crawl N
• Squat or Kneel O
• Bend O
• Talk/Hear C
• See C
• Taste/Smell N

• 10 lbs. or less O
• 11-20 lbs. O
• 21-50 lbs. O
• 51-100 lbs. O
• Over 100 lbs. O

• 12 lbs. or less O
• 13-25 lbs. O
• 26-40 lbs. O
• 41-100 lbs. O

Other Physical Requirements

• Vision (Near, Distance, Peripheral)

WORK ENVIRONMENT

Work is performed in a standard office environment. 01 Are you able to reliably commute to the work location, or are you willing to relocate if selected?

• Yes
• No
• Required Question