Processing Assistant IV (PAIV)

Health & Human Services; Craven Terrace (NC); On-site; USD 39,000 - 69,000; Full time

Job summary

The Department of Health and Human Services in North Carolina seeks an Administrative Specialist I to support three counselors and staff in the New Bern Unit office. Duties include greeting visitors, handling phones, preparing documents, and maintaining case files and billing processes.

Qualifications require a high school diploma or GED with two years of related administrative experience or an equivalent combination of education and experience; federal funding supports the position.

Qualifications

• High school diploma or GED required, with two years of related admin experience.
• Equivalent combination of education and experience acceptable.

Responsibilities

• Greeting visitors and callers courteously and professionally.
• Using a multi-line phone system to answer and route calls.
• Preparing documents, maintaining spreadsheets, inputting data, and completing billing processes for assigned staff.
• Receiving applications from clients, along with requesting and obtaining medical/treatment records.
• Documenting client information, interactions, and services into the case management system throughout the rehabilitation process.
• Utilizing office equipment and other relevant technology to meet office needs.

Skills

Teamwork

Office support

Public interaction

Education

High school diploma or GED

Job description

About Us

Agency Dept of Health and Human Services Division EMPLOY, INDEP FOR PEOPLE W/DISAB - EIPD Job Classification Title Administrative Specialist I (S) Position Number 60054489 Grade NC08

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.

Job Responsibilities

• Greeting visitors and callers courteously and professionally, to include contact with staff, vendors, other departments and the public
• Using a multi-line phone system to answer and route calls to appropriate staff members
• Preparing documents, maintaining spreadsheets, inputting data, and completing billing processes for assigned staff
• Receiving applications from clients, along with requesting and obtaining medical/treatment records
• Documenting client information, interactions, and services into the case management system throughout the rehabilitation process
• Utilizing office equipment and other relevant technology (software and systems) to meet office needs

Knowledge, Skills and Abilities / Management Preferences

• Knowledge or experience working with a team.
• Demonstrated experience performing routine office support functions.
• Demonstrated experience working with the public.

Salary Range

Salary Range: $39,244.00-$68,679.00

Recruitment Range: $39,244.00-$49,000.00

Benefits and Compensation

The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis).

Employees also receive paid vacation, sick, and community service leave.

In addition, paid parental leave is available to eligible employees.

Posting Closes

Posting closes at 11:59 p.m. the night before the end date

Location

The position is located in the New Bern Unit office and provides direct and indirect clerical assistance to three counselors and other paraprofessionals and support staff in the office.

Funding

Position is funded in part through federal funds.

Eligibility and Requirements

High school diploma or General Educational Development (GED) diploma and two years of related administrative experience; or equivalent combination of education and experience.

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation.

The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

ADA Accommodations

Consistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA), DHHS is committed to the full inclusion of all qualified individuals. As part of this commitment, DHHS will ensure that people with disabilities, or known limitations covered by the PWFA, are provided with reasonable accommodation. If reasonable accommodation is needed to participate in the job application or interview process, please contact the person indicated below.

About EIPD

About Division of Employment and Independence for People with Disabilities (EIPD): The DHHS Division of Employment and Independence for People with Disabilities (EIPD) promotes employment and independence for people with disabilities through customer partnership and community leadership. EIPD helps people with disabilities achieve their goals for competitive employment and more independent living in communities statewide.

To learn more about EIPD: https://youtu.be/4QUy2w9B6AU.

Equal Opportunity Emphasis

The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer that embraces an Employment First philosophy, which consists of complying with all federal laws, state laws, and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job.