Process Optimization Analyst I - Data-Driven Operations

Socket.dev; Jacksonville (NC); On-site; USD 55,000 - 75,000; Full time

Job summary

Socket.dev is seeking an Operations Analyst I to join our Jacksonville, NC team. The role focuses on data collection, analysis, and supporting software operations to drive efficiencies. You will work with multiple teams to understand business needs and provide automated support.

You should have 1–3 years in IT operations, strong analytical skills, and the ability to communicate complex findings clearly. This is an onsite position at our Corporate Headquarters in Jacksonville, NC.

Qualifications

• Minimum 1–3 years of IT operations experience.
• Strong analytical mindset with attention to detail.
• Excellent communication and ability to present complex information clearly.
• Experience using scheduling software and scripting languages.

Responsibilities

• Collect, analyze, and interpret data to identify trends and opportunities for improvement.
• Support and maintenance of core and other software.
• Collaborate with third party vendors to automate processes.
• Develop and maintain processes using scheduling software and scripting languages.
• Work with cross-functional teams to understand business requirements and provide analytical support.
• Identify inefficiencies and recommend process improvements.
• Track milestones, monitor progress, and identify risks related to processing procedures.
• Stay up-to-date with industry trends and best practices.

Skills

Data analysis

Process mapping

Scripting

Communication

Cross-functional collaboration

Documentation

Education

High School Diploma or GED

Job description

Socket.dev is seeking an Operations Analyst I to join our Jacksonville, NC team. The role focuses on data collection, analysis, and supporting software operations to drive efficiencies. You will work with multiple teams to understand business needs and provide automated support.

You should have 1–3 years in IT operations, strong analytical skills, and the ability to communicate complex findings clearly. This is an onsite position at our Corporate Headquarters in Jacksonville, NC.