Product Operations Associate: Optimize Programs & Systems

Socket.dev

Beachwood (OH)

On-site

USD 60,000 - 85,000

Full time

9 days ago

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Job summary

Socket.dev in Beachwood, OH is seeking an Associate Product Operations Specialist to support operational excellence within the Product Group. You will own and administer programs, manage day-to-day operations, and help optimize processes across Product Management, Technical Services, R&D, Marketing, and Customer Service.

The role emphasizes data collection, reporting, and coordination to drive decision-making and continuous improvement.

Qualifications

Self-starter able to work independently in a fast-paced environment.
Proficient with Microsoft 365 (Excel, Word, PowerPoint, Visio, Teams).
Experience or willingness to learn Smartsheet, SAP, and workflow design tools.
Strong analytical and problem-solving skills.
Ability to manage multiple projects and priorities.
Excellent written and verbal communication.

Responsibilities

Serve as the primary owner and administrator for Program, process, and tracking systems.
Manage day-to-day operations for assigned programs with timely deliverables.
Maintain operational processes (PIFs, PIM, Sample Program, Field Trials, UPCs).
Monitor program performance and identify bottlenecks for improvement.
Coordinate activities across Product Management, Technical Services, R&D, Marketing, and Customer Service.
Collect and report program data to support decision-making.
Support implementation and continuous improvement of business systems (Smartsheet, SharePoint, SAP, etc.).