Process Operations Associate (AFC)

Creandum; Lehi (UT); On-site; USD 68,000 - 103,000; Full time

Job summary

Trade Republic is seeking a specialist in Third Party Requests / Authorities Operations to focus on complex cases and special authority communications. You will ensure accuracy and professionalism when interacting with German authorities, guiding the L1 team and performing quality checks to improve processes.

Based in Berlin with relocation support, this role requires strong German language skills and meticulous handling of sensitive regulatory information, while contributing to a

Qualifications

• German language at C2 level is essential.
• Excellent written communication in German.
• High attention to detail when handling sensitive information.

Responsibilities

• Handle edge cases, escalations, and cases requiring enhanced judgment.
• Own special or sensitive written communication with German authorities.
• Guide L1 team on case handling, interpretation, and escalation criteria.
• Perform quality checks and identify training needs and process deviations.
• Support queue organization, backlog reduction, and tracking for authority workflows.

Skills

German (C2)

Job description

Please note that this position is based in Berlin, Germany - relocation support is provided if required.

THE BEST WORK OF YOUR CAREER

Trade Republic is the largest savings platform in Europe - we operate in 18 countries, serving +10 million customers who trusted us with over 150B in assets. But we're striving for more.

We have a bold mission to empower everyone to build wealth with easy, safe, and free access to financial systems. You will have the opportunity to grow your career by collaborating with a team of outstanding talents and state of the art technology to build a lasting, positive future for millions.

WHAT YOU'LL BE DOING

As part of our Anti-Financial Crime Operations team, you will take on a specialist role within Third Party Requests / Authorities Operations. While the majority of standard requests are handled by our L1 operations team, you will focus on complex cases, edge cases, escalations, special authority communication, quality assurance, and operational guidance.

You will play a key role in ensuring that sensitive authority matters are assessed, organised, executed, documented, and communicated with the highest level of accuracy and professionalism.Your responsibilities will include:

• Handle edge cases, internal escalations, urgent authority matters, and cases requiring enhanced operational judgement
• Take ownership of special or sensitive written communication with German authorities, ensuring responses are precise, professional, and appropriate to the request
• Support the L1 operations team by providing guidance on case handling, request interpretation, documentation standards, and escalation criteria
• Perform quality checks on selected L1-handled cases and identify recurring mistakes, process deviations, or training needs
• Support queue organisation, prioritisation, backlog reduction, and follow-up tracking for authority-related workflows where specialist input is required

WHAT WE'RE LOOKING FOR

• Excellent written communication skills with the ability to formulate clear, professional, precise, and legally appropriate responses in German
• Very high attention to detail and the ability to work accurately with sensitive legal, regulatory, and customer-related information
• A structured, reliable, and execution-focused working style, combined with the confidence to take ownership of complex operational topics
• Ability to support less experienced colleagues and provide practical guidance to an L1 operations team
• Ability to work well under pressure and manage urgent, sensitive, or high-volume authority-related requests
• C2 German language skills are essential, especially due to frequent written communication with German authorities and public institutions

WHY YOU SHOULD APPLY NOW

Our culture rewards ownership, excellence, and high energy. We care deeply about outcomes and hold each other accountable - we're here to win and fix one of the largest challenges Europeans face - closing the pension gap and democratising wealth.

We believe it's our team's varied identities and backgrounds that make us sharper and stronger. We're committed to creating an environment where everyone feels respected and has equal opportunity to thrive in their careers. For any questions on DEI during the interview process, reach out to your recruitment partner.