Process Management Lead

Truist Financial; Raleigh (NC); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical benefits

Dental and vision

401k plan

Paid vacation

Paid holidays

Job summary

Truist Financial seeks a Process Lead to design, develop, implement, maintain and continuously improve a portfolio of processes supporting major strategic changes. The role involves thought leadership, cross‑functional collaboration with executive leadership, and driving change initiatives across technology, risk, and lines of business.

You will analyze data, define optimization opportunities, and mentor teams in BPM and Six Sigma, with responsibility for governance plans and measurable ROI.

Qualifications

• Bachelor's degree in business, engineering, design, or technology field; or related field or equivalent combination of education and professional experience.
• Certified Six Sigma Black Belt; Lean Six Sigma experience.
• Masters or higher certifications (Black Belt/Master Black Belt/PMI) preferred.

Responsibilities

• Plan and execute high‑impact/complex cross‑functional projects to improve processes and governance.
• Process Design: design and modify process strategy to support business goals.
• Process Development: construct process workflows for deployment into production.
• Process Improvement: identify opportunities to improve cycle times, quality, throughput and cost.
• Process Implementation: manage rollout of changes into production.
• Process Management & Control: measure and monitor ROI and adherence to SLAs.
• Drive measurable improvements and ensure savings are realized.
• Provide reporting to regulatory bodies and audits as needed.
• Coach teams in Six Sigma and related tools across the enterprise.
• Educate in Business Process Management and related applications.

Skills

Cross-functional leadership

Data analysis

Strategic thinking

Project management

Communication

Problem solving

Change management

Mentoring

Negotiation

Education

Bachelor's degree in business, engineering, design, or technology field; or related field or equivalent combination of education and professional experience

Certified Six Sigma Black Belt

Masters degree in business, engineering, design, or technology field; banking or financial management education

Certified Master Black Belt

Certified Project Management Professional

Job description

Regular or Temporary:

Regular

Language Fluency: English (Required)

Work Shift: 1st shift (United States of America)

If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility (accommodation requests only; other inquiries won't receive a response).

Please review the following job description:

Responsible for the design, development, implementation, maintenance & control, as well as continuous improvement of a portfolio of processes. The Process Lead is responsible for developing, evaluating, and executing a portfolio of optimization projects that will support major strategic changes within the organization.

In this position, the person will provide thought leadership and facilitate complex and comprehensive cross‑functional initiatives consistent with Truists objectives. The person is responsible for the execution of corresponding business process quality control plans and change initiatives. Additionally, this individual will interface with executive leadership and senior operations process and production leaders, as well as key business partners within technology, risk, lines of business, etc., to help shape process strategies for assigned services and operationalize changes.

In this position, the person must be able to work at the strategic level (defining optimization opportunities) and at the tactical level (analyzing data, solving problems, and working with teams for implementation).

If a member of the Process Center or Excellence, then the individual in this role may also mentor and instruct teammates across the enterprise in the application of Business Process Management and associated tools or applications.

Note: Consult Enterprise Change and Transformation Office - Process Design and Engineering COE prior to use.

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

1. Plan and execute high–impact/complex cross‑functional projects to improve processes, including leadership of major initiatives and providing direction to establish functions critical to successful operations including in‑depth analysis of issues and requirements, governance plans, peer research, process design and documentation, leadership on system and technical solutions, facilitation across internal departments and functions, and communications and change management strategies.
2. Process Design: Design, develop, and/or modify a process strategy in support of LOB business and product goals as well as specific organizational objectives to support client outcomes in alignment with business requirements. Engagement should deliver higher quality client outcomes and better team member experiences.
3. Process Development: Develop/construct process workflows for assigned processes leveraging design mapping/blueprint to support deployment into production environment. Development will include appropriate people, process, and technology components.
4. Process Improvement: Leverage assessments of process performance outcomes to highlight opportunities for improvement in cycle times, process quality, production throughput, resource utilization, and total cost of delivery.
5. Process Implementation: Develop and manage implementation plans to support roll‑out of people, process, technology changes into production environment for all assigned processes.
6. Process Management & Control: Leverage measures, metrics, SLAs and process engineering assessment and control approaches/tools to determine if assigned processes are performing as designed and within established expectations/tolerances.
7. Responsible for ensuring improvement initiatives are tied to a measurable goal and that savings are confirmed.
8. Measure and monitor return on investment (ROI) of process improvement projects to ensure organizational efficiency and profitability.
9. Provide the appropriate reporting to facilitate communication with regulatory governing bodies and Audit to ensure understanding of the organization’s strategic direction and to provide periodic briefings/status updates.
10. Coaches / mentors multiple design teams in six sigma or related process tools.
11. Educates and guides in the application of Business Process Management and associated tools or applications.

Required Qualifications

1. Bachelors degree in business, engineering, design, or technology field; or related field or equivalent combination of education and professional experience
2. Certified Six Sigma Black Belt
3. 15+ years of financial services experience, focused in back‑office operations or related activity for Retail/Consumer products and services
4. Minimum 5 years Lean Six Sigma experience with a minimum of 7‑10 years relevant operational continuous improvement experience
5. Experience defining and delivering large‑scale initiatives in financial services or transactional‑based processes
6. Proven ability to use research and data analytics to diagnose problems, recommend action plans to resolve issues, and drive business decisions
7. Proven ability to lead cross‑functional teams with or without formal authority
8. Ability to communicate, educate, advocate, and negotiate for transformation and critical process change initiatives at all levels of the enterprise, with a focus on senior and executive levels
9. Equal enthusiasm for high‑level strategic planning and tactical daily execution
10. Comfortable managing concurrent projects in a fast paced, results‑driven environment.
11. Strong results orientation, which includes meeting commitments, performance metrics and required delivery dates.
12. Comfortable with ambiguity, leading work autonomously, and making independent decisions
13. Excellent skills in presentation, facilitation, communication, conflict management and negotiation

Preferred Qualifications

1. Masters degree in business, engineering, design, or technology field; banking or financial management education
2. Certified Master Black Belt
3. Certified Project Management Professional
4. SAFe Lean Portfolio Management Certification

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation

All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax‑preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full‑time or part‑time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truists generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truists defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non‑temporary position for which you apply, based on full‑time or part‑time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.

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