Process Improvement Specialist, Tax Services

695 OKLAHOMA TAX COMMISSION; Oklahoma City (OK); On-site; USD 81,000 - 99,000; Full time

Benefits offered by this job

Generous state-paid benefit allowance

Flexible spending accounts

Retirement Savings Plan with generous

Paid vacation and sick leave

Paid holidays

Maternity leave

Employee discounts

Longevity Bonus

Job summary

The Oklahoma Tax Commission seeks a TRC Process Manager to drive continuous process improvement, align with organizational goals, and enhance taxpayer experiences. You will collaborate with the Taxpayer Resource Center Director, service managers, and cross-functional teams to design and implement streamlined workflows.

This role emphasizes analytical problem-solving, strategic planning, and influencing change without direct supervisory responsibilities, with on-site responsibilities at OTC

Qualifications

• Bachelor’s degree in business administration, public administration, organizational development, or a related field.
• Minimum 5 years of experience in process improvement, operational analysis, or related field within a government or customer service setting.
• Experience working on cross-functional teams to deliver measurable improvements.

Responsibilities

• Analyze existing workflows, procedures, and systems to identify inefficiencies and opportunities for improvement.
• Develop and implement process improvement strategies to enhance taxpayer experiences and operational outcomes.
• Utilize process improvement methodologies to design and execute projects.
• Coordinate and assign process-related tasks and deliverables to SMEs, supervisors, and project teams ensuring accountability.

Skills

Lean Six Sigma

Data analysis tools

Customer-focused mindset

Analytical/problem-solving

Project management

Communication skills

Business-Development liaison

Deliverables management

Initiative / self-motivation

Adaptability / resilience

Detail-oriented

Education

Bachelor’s degree in business administration, public administration, organizational development, or related field

Tools

Excel

SQL

Tableau

Visio

Lucidchart

Job description

The Oklahoma Tax Commission seeks a TRC Process Manager to drive continuous process improvement, align with organizational goals, and enhance taxpayer experiences. You will collaborate with the Taxpayer Resource Center Director, service managers, and cross-functional teams to design and implement streamlined workflows.

This role emphasizes analytical problem-solving, strategic planning, and influencing change without direct supervisory responsibilities, with on-site responsibilities at OTC