Process Improvement Manager - Public Sector

Oklahoma AG; Oklahoma; On-site; USD 80,676 - 98,604; Full time

Benefits offered by this job

Generous state-paid benefit allowance

Flexible spending accounts

Retirement Savings Plan with match

15 days paid vacation

11 paid holidays

Paid maternity leave

Employee discounts

Longevity bonus

Job summary

The Oklahoma AG is looking for a TRC Process Manager to enhance operational efficiency at the Oklahoma Tax Commission. This critical role involves collaborating across teams to implement process improvements, aiming to elevate taxpayer satisfaction and streamline workflows.

Candidates should have a Bachelor’s degree and at least 5 years of experience in process improvement, with strong analytical skills and a customer-focused approach. The position offers a competitive salary and benefits package.

Qualifications

• Bachelor’s degree in business administration, public administration or related field.
• Minimum of 5 years experience in process improvement.
• Experience with cross-functional teams.

Responsibilities

• Analyze existing workflows to identify inefficiencies.
• Develop and implement process improvement strategies.
• Collaborate with cross-functional teams to enhance taxpayer experience.

Skills

Process improvement methodologies

Data analysis tools (Excel, SQL, Tableau)

Customer-focused mindset

Strong analytical and problem-solving skills

Project management skills

Communication and interpersonal skills

Education

Bachelor’s degree in a related field

Master’s degree (preferred)

Tools

Process mapping software (Visio, Lucidchart)

Job description

The Oklahoma AG is looking for a TRC Process Manager to enhance operational efficiency at the Oklahoma Tax Commission. This critical role involves collaborating across teams to implement process improvements, aiming to elevate taxpayer satisfaction and streamline workflows.

Candidates should have a Bachelor’s degree and at least 5 years of experience in process improvement, with strong analytical skills and a customer-focused approach. The position offers a competitive salary and benefits package.