Process Improvement Manager

belron; United States; On-site; USD 110,000 - 140,000; Full time

Job summary

Belron is seeking a Process Improvement Manager to drive continuous improvement across Safelite field operations, focusing on efficiency, quality, and customer satisfaction. You will develop and execute improvement plans, mentor teams, analyze data, and present results to senior leadership, while traveling up to 25% as needed.

You will work with cross-functional teams to identify opportunities, implement best practices, and create standard solutions that reduce waste and enhance performance.

Qualifications

• Bachelor's degree preferred.
• 7-9 years of experience preferred.
• Knowledge of Lean and Six Sigma methodologies.

Responsibilities

• Develop and implement process improvement plans to drive operational efficiency across multiple facilities or departments.
• Manage project timelines, stakeholder engagement plans, and business case objectives for initiatives.
• Monitor data and KPIs to identify opportunities and track progress against targets.
• Facilitate cross-functional teams to identify improvements and implement best practices.
• Engage stakeholders and provide regular updates on progress, challenges, and next steps.
• Develop process solutions to complex problems aligned with organizational goals.
• Train and mentor team members on process improvement techniques to build internal capability.
• Present business cases and project results to senior leadership and influence major decisions.

Skills

Lean

Six Sigma

Change management

Team facilitation

Process mapping

Communication

Leadership

Education

Bachelor's degree

Tools

Visio

Job description

Process Imp Standardization Mg

A Brief Overview

The Process Improvement Manager is responsible for driving continuous improvement initiatives across the Safelite field operation with a focus on enhancing efficiency, quality and customer satisfaction. As the Manager of Process Improvement, you will be responsible developing and executing process improvement plans, managing project timelines, and monitoring progress against key performance indicators. You will work closely with and lead cross-functional teams to identify opportunities for improvement and implement best practices to streamline processes and reduce waste resulting in a culture of excellence. Other aspects of the job include team building and group facilitation, compiling and analyzing data, and preparing training materials.

What you will do

• Develop and implement process improvement plans to drive operational efficiency within multiple facilities or across multiple departments. Plans and assigns work accordingly.
• Manage project timelines, stakeholder engagement plans, and business case objectives to ensure successful implementation of process improvement initiatives.
• Monitor and conduct data analysis on key performance indicators to identify areas of improvement and track progress against targets.
• Facilitate cross-functional teams to identify opportunitites for improvement, develop action plans and implement standard best practices
• Collaborate and engage with key stakeholders and provide regular updates on progress of process improvement initiatives, including successes, challenges and next steps
• Assists in the development of process solutions to a wide range of difficult problems ensuring consistency with organization objective
• Train and mentor team members on process improvement methodologies and techniques to build internal capability and drive a culture of continuous improvement
• Influences executive stakeholders to action on key business decisions and major change initiatives. Creates and delivers presentations on business case progress and project results to senior leadership.
• Create standard best practices and replicate to improve performance and generate business benefits

Education Qualifications

Bachelor's Degree Preferred or

Experience Qualifications

7-9 years Preferred

Skills and Abilities

• Knowledge and experience of process improvement methodologies (Lean, Six Sigma) (High proficiency)
• Knowledge and experience with change management approaches (Medium proficiency)
• Facilitating project teams to solve complex problems (High proficiency)
• Must be able to travel 25% (High proficiency)
• Experience with Visio or other process mapping software experience (High proficiency)
• Strong communication and interpersonal skills including ability to present, influence and interact with all levels of management. (High proficiency)
• Experience facilitating project teams to solve complex problems. (Medium proficiency)

Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you.