Process Improvement Leader - Remote Growth Path

Financial Solutions; San Diego (CA); Hybrid; USD 117,000 - 178,000; Full time

Job summary

Financial Solutions, rooted in San Diego, seeks a Process Improvement Manager to turn resilience into broad ownership. You will lead incident resolution, provide hands-on support to colleagues and clients, and ensure accounts run smoothly during peak periods.

This role offers a $117,000 - $178,000 annual package with mentorship and a growth ladder, plus the flexibility to clock in from San Diego or home. Strong communication, stakeholder engagement, and cross-functional leadership are essential

Qualifications

• Practical Work Ethic skills sharpened in a contract setting.
• Comfortable presenting ideas to stakeholders at every level.
• Excellent written and verbal communication skills.
• Familiarity with Financial Solutions-scale workflows, or the appetite to reach them.
• Experience supporting cross-functional teams in a manager capacity.

Responsibilities

• Run point on general incidents until they're truly resolved
• Provide hands-on support to colleagues and Financial Solutions clients as needed
• Keep a steady hand on Financial Solutions accounts when volume spikes
• Keep the contract schedule realistic when everyone wants everything yesterday
• Keep the CA engine running while you rebuild parts of it
• Coordinate scheduling, resources, and logistics for assigned tasks

Skills

Work Ethic

Stakeholder presentation

Communication skills

Cross-functional experience

Contract setting

Job description

Financial Solutions, rooted in San Diego, seeks a Process Improvement Manager to turn resilience into broad ownership. You will lead incident resolution, provide hands-on support to colleagues and clients, and ensure accounts run smoothly during peak periods.

This role offers a $117,000 - $178,000 annual package with mentorship and a growth ladder, plus the flexibility to clock in from San Diego or home. Strong communication, stakeholder engagement, and cross-functional leadership are essential