Process Improvement Engineer

Westchester Medical Center; Town of Mount Pleasant (NY); On-site; USD 95,000 - 125,000; Full time

Job summary

Westchester Medical Center is seeking a Process Improvement Engineer to serve as an internal management consultant within the Operational Excellence Department. This role focuses on managing projects through the lifecycle, collaborating with leaders to implement recommendations, and delivering lasting improvements for patient care.

Responsibilities include leading transformative change, applying queuing theory and simulation, and developing dashboards to promote data-driven decisions.

Qualifications

• Minimum of 1 year of experience in Industrial Engineering, Operations Research, Healthcare Management, or other healthcare-related field with significant improvement science and transformation training and experience.
• Lean/Six Sigma Certification, or equivalent experience, preferred.
• Expertise with data analysis, visualization, and process mapping to support improvements.

Responsibilities

• Serve as a change agent and transformation leader to transform operational processes using process engineering methodologies.
• Analyze current state operations, design future state processes, and establish metrics and milestones.
• Oversee data collection, analysis, and workflow diagrams and support data-driven decision-making.
• Collaborate with organizational leaders to ensure high-quality patient services and efficient resource allocation.
• Facilitate teams to identify and implement solutions using improvement science principles.
• Develop information flow solutions and create performance analytics dashboards.

Skills

Industrial Engineering

Operations Research

Healthcare Management

Improvement science

Python

Tools

Python

Data visualization

Job description

NorthEast Provider Solutions Inc. · Ops Excellence-WMC Health

Full Time

Day

M-F 8:30-5

Job Summary

As a Process Improvement Engineer within the Operational Excellence Department, you will serve as an internal management consultant working collaboratively to achieve substantial improvement in operations by managing projects throughout the project lifecycle and collaborating with operational leaders to achieve agreements, develop & implement recommendations, support change and achieve excellent, lasting results for our patients.

Responsibilities

• Serve as a change agent and transformation leader for WMC, providing leaders, teams, and departments with a wide range of state of the art process improvement and industrial engineering methodologies in order to transform operational process.
• Support performance improvement activities that align with the strategic direction of the WMC Health Network based on the analysis of current state operations, anticipated needs, and innovative approaches to the future.
• Scope improvement initiatives, acquiring consensus & leadership support, and establishes metrics and landmarks; create and update project plans, action items, and meeting minutes.
• Oversee data collection, analysis, and assessment through observations and system reporting and prepare documents, including workflow and process flows diagrams.
• Apply queuing theory and methods to service delivery decision-making, including simulation modeling.
• Work collaboratively with leaders throughout the organization to ensure the highest quality of patient services, maintain cost effective resource allocation, efficient and responsive flow of patients, information and materials, facilitating lean and highly reliable processes.
• Conduct process and data analysis to discover opportunities for improvement
• Develop unique information flow solutions to streamline information handoff.
• Collect and translate all operational business requirements to be included into future state process design.
• Facilitate teams that will identify, design and implement solutions using sound process engineering and improvement science principles that will result in high-quality and efficient processes.
• Query and analyze data, develop visualizations and distribute various performance analytics tools to promote data driven decision-making.
• Coach and educate at all levels of the organization on improvement science techniques

Qualifications/Requirements

Experience

Minimum of 1 years of experience in Industrial Engineering, Operations Research, Healthcare Management, or other healthcare-related field with significant improvement science and transformation training and experience, required. Experience with python or other programming language a plus.

Licenses / Certifications

Lean/Six Sigma Certification, or equivalent experience, preferred.

Other

Agile skills that draw from other disciplines such as management, business administration, organization development, information technology, and computer science. Strong process mapping and visualization (Microsoft Visio). Excellent written and verbal communication with a strong drive for perfection / professionalism in delivery and presentation. Proven ability to work both independently on projects and as part of the larger team. Advanced proficiency in Microsoft Office Suite. Advanced proficiency in statistics and statistical software with an ability to visualize data for improvement/performance monitoring. Some experience with Tableau, Power BI, and SQL / databases preferred.