Sr Process Impr Engineer

Westchester Medical Center; Town of Mount Pleasant (NY); On-site; USD 110,000 - 165,000; Full time

Job summary

Westchester Medical Center is seeking a Sr. Process Improvement Engineer to act as an internal management consultant within the Operational Excellence Department.

You will lead projects across the lifecycle, partnering with operational leaders to implement recommendations and achieve lasting results for patients. The role requires applying advanced process engineering, data analysis, and programming skills to streamline workflows, improve patient services, and optimize resource use across the

Qualifications

• 2+ years in Industrial Engineering, Operations Research, Healthcare Management or related field.
• Experience with modern EMR software, optimization, reporting and workflow design.
• Experience with Python or other programming language.
• Lean/Six Sigma Certification or equivalent experience preferred.
• Ability to network, persuade, engage partners, and build strong teams.

Responsibilities

• Serve as a change agent and transformation leader for Westchester Medical Center, providing teams with process improvement methodologies to transform operations.
• Support performance improvement activities aligned with WMC Health Network strategic direction.
• Scope improvement initiatives, establish metrics, create and update project plans and meeting minutes.
• Oversee data collection, analysis, and assessment through observations and system reporting.
• Apply queuing theory and simulation modelling to service delivery decisions.
• Collaborate with leaders to ensure high-quality patient services and efficient resource allocation.
• Conduct process and data analysis to identify improvement opportunities.
• Develop information flow solutions to streamline handoffs.
• Translate operational requirements into future state process designs.
• Facilitate teams to design and implement efficient processes.
• Query and analyze data, develop visualizations, and distribute performance analytics tools.
• Build and implement technical solutions to automate and optimize processes using SQL, Python and Power Platform.
• Mentor new team members and coach across organization on process improvement techniques.

Skills

SQL

Python

Data analysis

Process improvement

Education

Bachelor's degree

Master's degree preferred

Tools

EMR software

Microsoft Power Platform

Job description

Job Summary:

As a Sr. Process Improvement Engineer within the Operational Excellence Department, you will serve as an internal management consultant working collaboratively to achieve substantial improvement in operations by managing projects throughout the project lifecycle and collaborating with operational leaders to achieve agreements, develop & implement recommendations, support change and achieve excellent, lasting results for our patients.

Responsibilities:

• Serve as a change agent and transformation leader for WMC, providing leaders, teams, and departments with a wide range of state of the art process improvement and industrial engineering methodologies in order to transform operational process.
• Support performance improvement activities that align with the strategic direction of the WMC Health Network based on the analysis of current state operations, anticipated needs, and innovative approaches to the future.
• Scope improvement initiatives, acquiring consensus & leadership support, and establishes metrics and landmarks; create and update project plans, action items, and meeting minutes.
• Oversee data collection, analysis, and assessment through observations and system reporting and prepare documents, including workflow and process flows diagrams.
• Apply queuing theory and methods to service delivery decision-making, including simulation modeling.
• Work collaboratively with leaders throughout the organization to ensure the highest quality of patient services, maintain cost effective resource allocation, efficient and responsive flow of patients, information and materials, facilitating lean and highly reliable processes.
• Conduct process and data analysis to discover opportunities for improvement
• Develop unique information flow solutions to streamline information handoff.
• Collect and translate all operational business requirements to be included into future state process design.
• Facilitate teams that will identify, design and implement solutions using sound process engineering and improvement science principles that will result in high-quality and efficient processes.
• Query and analyze data, develop visualizations and distribute various performance analytics tools to promote data driven decision-making.
• Build & implement various technical solutions that help automate & optimize business processes, communications, and reporting utilizing advanced programming (SQL, Python) and workflow automation tools (Microsoft Power Platform)
• Mentor and support the development of new team members (Management Engineer I & University Research Associates)
• Coach and educate at all levels of the organization on process improvement techniques

Qualifications/Requirements:

Experience:

Minimum of 2 years of experience in Industrial Engineering, Operations Research, Healthcare Management, or other healthcare-related field with significant improvement science and transformation training and experience, required. Experience with modern EMR software, optimization, reporting, and workflow design. Experience with python or other programming language. Ability to network, persuade/influence, engage partners, and build strong teams, with a positive internal customer focus.

Education:

Bachelor’s degree, required. Master’s degree, preferred

Licenses / Certifications:

Lean/Six Sigma Certification or equivalent experience, preferred.