Process Improvement Consultant (Remote)

First Citizens; Raleigh (NC); Remote; USD 70,000 - 110,000; Full time

Job summary

An established industry player seeks a dynamic Process Improvement Consultant to lead transformative projects that enhance operational efficiency and client satisfaction. This remote role focuses on leveraging Lean Six Sigma methodologies to evaluate and improve business processes across the organization. You will collaborate with executive leadership, drive project management initiatives, and foster a culture of continuous improvement. If you are passionate about process excellence and eager to make a significant impact in a thriving financial institution, this opportunity is perfect for you.

Benefits

Competitive Benefits Program

Flexible Work Environment

Professional Development Opportunities

Qualifications

• 6+ years of experience in process improvement or consulting required.
• Strong knowledge of Lean Six Sigma methodologies essential.

Responsibilities

• Partner with leadership to identify Lean Six Sigma projects for improvement.
• Lead consultative projects and manage project teams effectively.

Skills

Process Improvement

Consulting

Project Management

Lean Six Sigma

Risk Management

Change Management

Problem-Solving

Education

Bachelor's Degree

High School Diploma or GED

Tools

ARIS BPMN Software

BPMN Software

Job description

Overview

This is a remote role that may only be hired in the following location(s): AL, AR, CT, DE, IA, ID, IN, KS, KY, LA, ME, MS, NC, NE, NM, NV, OH, OK, OR, PA, RI, SC, SD, UT, VA, VT, WV. Please note the preferred location for this remote role is based in North Carolina.

This position provides personal leadership and consultation towards business process management and process improvement efforts across the Bank. This position is within the Strategy organization. Reduce risk, drives cost reduction, improved client experience, and other process quality improvements. Leverages Lean Six Sigma methodologies to evaluate operational processes and data in collaboration with business teams. Develops strategies that drive continuous improvement based on the results of process analysis. Partners with business to document process, risk and controls for RCSAs.

Responsibilities

Process Improvement - Partners with executive leadership to identify and select Lean Six Sigma projects that reduce cost and improve client satisfaction. Determines areas of improvement within business processes and operational data through analysis. Participates in department strategic planning and creates business cases to illustrate the scope of planned process improvements.

Project Management - Leads consultative projects with major impact across the enterprise. Drives all aspects of project life cycles and may manage a project associate team. Aligns project strategies and results with wider organizational needs. Determines methods to gauge and report on project success.

Collaboration - Works closely with project teams on process improvement planning, communication, and training needs to ensure successful project execution and adoption. Communicates clearly with management, associates, and wider business units in driving change across the Bank.

Business Expertise - Develops a strong understanding of processes in assigned business area in order to provide relevant, accurate guidance to leadership and project teams. Reviews documentation such as audit reports, performance metrics, and other indicators to build a thorough understanding. Maintains a strong knowledge of Lean Six Sigma or other process improvement methodologies, as well as change management practices that ensure the successful adoption of improvement recommendations.

Qualifications

Bachelor's Degree and 6 years of experience in Process improvement, consulting or product development OR High School Diploma or GED and 10 years of experience in Process improvement, consulting or product development.

Preferred:

• Experience in process improvement, consulting, and process modeling at a Large Financial Institution
• Experience in risk and control identification and partnering with risk
• Ability to apply structured problem-solving methodologies such as Lean Six Sigma and Value Stream Mapping
• Experience utilizing ARIS BPMN Software or other BPMN Software
• Certified Six-Sigma Green Belt or a comparable certification

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.