Process Improvement Consultant Sr. - C&IB Operations Process Improvement

PNC; Cincinnati (OH); Remote; USD 70,000 - 120,000; Full time

Job summary

Join a forward-thinking company as a Process Improvement Consultant Sr. in a remote role that emphasizes collaboration and innovation. You will manage complex process designs, partner with business leaders to improve efficiency, and lead the development of no-code applications using PowerAutomate and PowerApps. This position offers the opportunity to engage with various teams to ensure regulatory compliance and drive continuous improvement. With a commitment to inclusivity and employee development, this role is perfect for those who thrive in a dynamic environment and seek to make a significant impact.

Benefits

Health coverage

Retirement plans

Paid time off

Educational assistance

Qualifications

• 5+ years of relevant experience in process improvement and consulting.
• Strong analytical skills with a focus on problem-solving and project management.

Responsibilities

• Manage process design and improvement to enhance efficiency and compliance.
• Lead development of no-code/low-code applications in SharePoint.

Skills

Analytical Thinking

Business Assessment

Process Management

Project Management

Effectiveness Measurement

Information Capture

Problem Solving

Education

Bachelor's degree

Tools

PowerAutomate

PowerApps

Job description

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued, and have an opportunity to contribute to the company's success. As a Process Improvement Consultant Sr. within PNC's C&IB Process Improvement organization.

This is a remote position that must sit within the PNC footprint. Certain job responsibilities may require in-person, in-office activities on a regular basis.

Responsibilities

1. Manage process design, improvement, and consulting with business leaders to solve complex problems, improve efficiency, and ensure regulatory compliance.
2. Partner with business leaders to analyze processes, lead root cause analysis, and implement process changes.
3. Lead efforts to improve quality and minimize process costs using data analysis and process modeling.
4. Assess risks associated with current and proposed processes, ensuring alignment with risk appetite and management frameworks.
5. Redesign complex, cross-functional projects, developing end-to-end solutions involving operations and systems.
6. Engage with Technology, Change Management, Risk, and Compliance teams to meet project objectives.
7. Conduct analysis to identify, quantify, and prioritize value creation; present business cases and cost-benefit analyses to senior leadership.
8. Support smooth implementation of new processes and sustain or improve output quality; mentor teams and leverage relationships for continuous improvement.
9. Lead development of no-code/low-code applications in SharePoint using PowerAutomate and PowerApps.
10. Coach peers and teams in business problem analysis, project management routines, and process improvement tools.

Skills and Qualifications

• Analytical Thinking: Effective analysis and root cause determination.
• Business Assessment: Document and evaluate business opportunities.
• Process Management: Understand and improve business processes.
• Project Management: Plan, organize, and monitor projects.
• Effectiveness Measurement: Measure work quality and quantity for improvement.
• Information Capture: Document business information clearly and accessibly.
• Problem Solving: Recognize, anticipate, and resolve issues using appropriate tools and techniques.

Additional Information

• Roles typically require a Bachelor's degree and 5+ years of relevant experience.
• Preferred skills include Change Management, Data Analytics, and Risk Assessments.
• No specific certifications or licenses are required.

Benefits and Equal Opportunity

PNC offers comprehensive benefits, including health coverage, retirement plans, paid time off, and educational assistance. We are committed to fostering an inclusive, accessible workplace and provide accommodations for applicants with disabilities. We are an Equal Opportunity Employer.