Process Improvement Analyst: DOE, Quality & Change Lead

Georgia-Pacific; Jonestown (Lebanon County); On-site; USD 70,000 - 90,000; Full time

Job summary

Georgia-Pacific is seeking an onsite Process Improvement Analyst at our Jonestown, PA Mailers facility. You will accelerate operational performance and product quality by applying hands-on process improvement, DOE, and data-driven problem solving.

You’ll partner with R&D, Quality, and Operations to qualify materials, implement production improvements, and translate technical findings into validated cost savings and compliant procedures.

Qualifications

• Bachelor’s degree or 4 years of relevant experience in quality, process improvement, operations, or laboratory testing.
• Experience in a manufacturing environment or laboratory testing setting.
• Ability to document procedures and communicate technical information to both technical and non-technical audiences.
• Comfortable using MS Office and learning ERPs/quality systems used on-site.

Responsibilities

• Drive measurable improvements in yield, throughput, and cost by diagnosing recurring issues, developing and executing DOEs, and implementing validated solutions.
• Lead raw-material qualification and NSR activities to support new product introductions and maintain specification integrity.
• Own the Change Request workflow in PLEX: intake requests, track approvals, and update SOP/OPL in SharePoint to stay compliant.
• Maintain and improve product documentation and data integrity (BOMs, specifications) in PLEX and SharePoint.
• Provide timely, risk-based recommendations for hold items and record resolutions in PLEX to protect quality and commitments.
• Manage lab equipment calibration and 6S standards in the R&D lab for reliable test results and a safe workspace.
• Collaborate cross-functionally to investigate customer complaints, perform root cause analyses, document corrective actions in PLEX, and close issues with preventive actions.
• Evaluate incoming raw materials against specifications, document results, and enable early invoice processing when discounts apply.
• Train and coach plant personnel on updated quality procedures and support training logs with the Quality Manager.

Skills

DOE design

Root cause analysis

Documentation

Training & coaching

Cross-functional collaboration

Education

Bachelor’s degree or 4 years experience

Tools

PLEX

SharePoint

ERP/quality systems

Job description

Georgia-Pacific is seeking an onsite Process Improvement Analyst at our Jonestown, PA Mailers facility. You will accelerate operational performance and product quality by applying hands-on process improvement, DOE, and data-driven problem solving.

You’ll partner with R&D, Quality, and Operations to qualify materials, implement production improvements, and translate technical findings into validated cost savings and compliant procedures.