Process Improvement Analyst

Georgia-Pacific; Jonestown (Lebanon County); On-site; USD 70,000 - 90,000; Full time

Job summary

Georgia-Pacific is seeking an onsite Process Improvement Analyst at our Jonestown, PA Mailers facility. You will accelerate operational performance and product quality by applying hands-on process improvement, DOE, and data-driven problem solving.

You’ll partner with R&D, Quality, and Operations to qualify materials, implement production improvements, and translate technical findings into validated cost savings and compliant procedures.

Qualifications

• Bachelor’s degree or 4 years of relevant experience in quality, process improvement, operations, or laboratory testing.
• Experience in a manufacturing environment or laboratory testing setting.
• Ability to document procedures and communicate technical information to both technical and non-technical audiences.
• Comfortable using MS Office and learning ERPs/quality systems used on-site.

Responsibilities

• Drive measurable improvements in yield, throughput, and cost by diagnosing recurring issues, developing and executing DOEs, and implementing validated solutions.
• Lead raw-material qualification and NSR activities to support new product introductions and maintain specification integrity.
• Own the Change Request workflow in PLEX: intake requests, track approvals, and update SOP/OPL in SharePoint to stay compliant.
• Maintain and improve product documentation and data integrity (BOMs, specifications) in PLEX and SharePoint.
• Provide timely, risk-based recommendations for hold items and record resolutions in PLEX to protect quality and commitments.
• Manage lab equipment calibration and 6S standards in the R&D lab for reliable test results and a safe workspace.
• Collaborate cross-functionally to investigate customer complaints, perform root cause analyses, document corrective actions in PLEX, and close issues with preventive actions.
• Evaluate incoming raw materials against specifications, document results, and enable early invoice processing when discounts apply.
• Train and coach plant personnel on updated quality procedures and support training logs with the Quality Manager.

Skills

DOE design

Root cause analysis

Documentation

Training & coaching

Cross-functional collaboration

Education

Bachelor’s degree or 4 years experience

Tools

PLEX

SharePoint

ERP/quality systems

Job description

As the onsite Process Improvement Analyst for our Jonestown, PA Mailers facility, you will accelerate operational performance and product quality by applying hands-on process improvement, troubleshooting, and experimental design. You’ll partner with R&D, Quality, and Operations to qualify materials, implement production improvements, and translate technical findings into validated cost savings and compliant procedures.

Our Team

You’ll join the Jonestown Mailers site team, working closely with Product Quality Specialists, R&D, and Operations in a collaborative, continuous-improvement environment. The team balances production delivery with product development and regulatory compliance to drive reliable, high-quality outputs.

What You Will Do

• Drive measurable improvements in yield, throughput, and cost by diagnosing recurring issues, developing and executing Design of Experiments (DOE), and implementing validated solutions.
• Lead raw-material qualification and New Substance Request (NSR) activities to support new product introductions and maintain specification integrity.
• Own the Change Request workflow in PLEX: intake requests, upload and track approvals, and ensure timely SOP/OPL updates in SharePoint so operations remain compliant and current.
• Maintain and improve product documentation and data integrity (BOMs, specifications) in PLEX and support SOP/OPL accuracy and accessibility on SharePoint.
• Provide timely, risk-based recommendations (release/scrap/rework) for hold items and record resolutions in PLEX to protect product quality and customer commitments.
• Manage lab equipment calibration and 6S standards in the R&D lab to ensure reliable test results and a safe, organized workspace.
• Collaborate cross-functionally to investigate customer complaints, lead root cause analyses, document corrective actions in PLEX, and close issues with clear preventive actions.
• Evaluate incoming raw materials against specifications, document results, and enable early invoice processing when contractual discounts apply.
• Train and coach plant personnel on updated product quality procedures and support maintenance of training logs with the Quality Manager.

Who You Are (Basic Qualifications)

• Bachelor’s degree OR 4 years of relevant experience in quality, process improvement, operations, or laboratory testing.
• Experience working in a manufacturing environment or laboratory testing setting.
• Demonstrated ability to document procedures and data and to communicate technical information to both technical and non-technical audiences.
• Comfortable using common business systems (e.g., MS Office) and learning ERPs/quality systems used on-site.

What Will Put You Ahead

• 3+ years’ experience in manufacturing, quality assurance, process improvement, or laboratory testing roles.
• Hands-on experience with PLEX, SharePoint, or other ERP/quality/document management systems.
• Experience designing and running DOEs, performing statistical analysis, and conducting root cause analyses.
• Proven experience writing/updating SOPs, conducting training, and executing change management.
• Familiarity with risk assessment techniques, calibration program oversight, and 6S/continuous-improvement methodologies.

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location.

Hiring Philosophy

All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophyhere .

Who We Are

As a Koch company and a leading manufacturer of bath tissue, paper towels, paper-based packaging, cellulose, specialty fibers, building products and much more, Georgia-Pacific works to meet evolving needs of customers worldwide with quality products. In addition to the products we make, we operate one of the largest recycling businesses. Our more than 30,000 employees in over 150 locations are empowered to innovate every day – to make everyday products even better.

At Koch, employees are empowered to do what they do best to make life better. Learn how ourbusiness philosophy helps employees unleash their potential while creating value for themselves and the company.

Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region.

Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify.