Head of Air Freight Process Excellence

DHL Global Forwarding; Atlanta (GA); On-site; USD 150,000 - 210,000; Full time

Benefits offered by this job

Competitive base salary and incentives

401(k) match

Stock purchase plan

Medical coverage

Vision coverage

Dental coverage

Paid time off

Job summary

DHL Global Forwarding in Atlanta, GA is seeking a senior Head of Air Freight Process Excellence to drive regional governance, operational consistency, and continuous improvement across stations, countries, and GSC interfaces. You will translate global standards into a practical regional operating model, reduce process drift, and ensure adoption of standard ways of working.

The role requires 8+ years in process excellence with senior leadership experience and strong stakeholder influence, plus

Qualifications

• Bachelor's degree in a relevant field.
• 8+ years in process excellence, governance, or related fields.
• Senior management experience leading multiple teams.
• Strong understanding of governance, operating models, and cross-functional execution.
• Ability to influence senior stakeholders and drive consistency.
• Experience identifying root causes and turning weaknesses into improvement plans.
• Strong communication and stakeholder management skills.

Responsibilities

• Lead the regional Process Excellence agenda for Air Freight with governance across countries, stations, domains, and GSC interfaces.
• Translate global standards into regionally executable processes, controls, and improvement plans.
• Identify drift, exceptions, domain-boundary issues, governance variability across region.
• Drive regional interventions where local reinterpretation or weak process control affects execution.
• Define and govern cross-domain process governance across Product & Services, Pricing, Growth, SCM & Gateway, Charters, Country Operations, GSC, Station execution, Implementation, and Operational Accounting.
• Build process controls, performance cadence, root-cause follow-up, AQI cadence, selected SQI interfaces, drift detection, and closure discipline.
• Monitor GSC transition and stabilization from a process perspective, ensuring ownership and control points.
• Support implementation and customer onboarding processes, including readiness, hypercare, and execution stabilization.
• Own the regional trigger for process-related system and digital changes, including RTC intake and UAT coordination.
• Lead regional process programs and operating-model deployments, including DSS, Golden Flow, Celonis / process intelligence, and AI-enabled process control.
• Coach Process Excellence leaders across countries and reinforce governance hygiene and readiness standards.

Skills

Leadership

Stakeholder management

Process governance

Coaching

Communication

Education

Bachelor's degree

Tools

Celonis

DSS

Golden Flow

Job description

Job Title: Head of Air Freight Process Excellence, NorAm

Job Location: Atlanta, Georgia

DHL Global Forwarding (DGF) is a global leader in air, ocean, and customs brokerage services, connecting businesses to markets worldwide. With a strong focus on digitalization, customer-centric solutions, and compliance excellence, we are transforming how global trade flows. We have an opportunity for a senior Process Excellence leader to drive regional Air Freight process governance, operational consistency, and continuous improvement across countries, stations, and GSC interfaces.

In this role, you'll translate global Process Excellence standards and GTOM design into a practical regional operating model. You'll help reduce process drift, strengthen execution discipline, and ensure consistent adoption of standard ways of working across the region. The preferred location for this role is Atlanta, GA, however it can be based out of any station across the US.

Key Responsibilities

• Lead the regional Process Excellence agenda for Air Freight, ensuring strong governance across countries, stations, domains, and GSC interfaces.
• Translate global standards, governance rules, and GTOM design into regionally executable processes, controls, and improvement plans.
• Identify structural drift, repeated exceptions, domain-boundary issues, process breakdowns, and governance variability across the region.
• Drive regional interventions where local reinterpretation, unmanaged variation, or weak process control affects operational consistency.
• Define and govern cross-domain process governance across Product & Services, Pricing, Growth, SCM & Gateway, Charters, Country Operations, GSC, Station execution, Implementation, and Operational Accounting.
• Build process controls, performance cadence, root-cause follow-up, AQI cadence, selected SQI interfaces, drift detection, and closure discipline.
• Monitor GSC transition and stabilization from a process perspective, ensuring clear ownership, handoffs, escalation paths, and control points.
• Support implementation and customer implementation processes, including onboarding, readiness, hypercare, and execution stabilization.
• Own the regional business trigger for process-related system and digital changes, including RTC intake, requirement clarification, UAT coordination, and adoption support.
• Lead regional process programs and operating-model deployments, including DSS, Golden Flow, Celonis / process intelligence, and AI-enabled process control where applicable.
• Coach Process Excellence leaders across countries and reinforce governance hygiene, process discipline, readiness standards, and consistent ways of working.

Qualification

• Bachelor's degree.
• More than 8 years of relevant experience in process excellence, operational governance, business process improvement, project management, or a related field.
• Senior management experience, including leading a department or unit with multiple teams led by managers and/or team leaders.
• Strong understanding of process governance, operating models, control frameworks, and cross-functional execution.
• Ability to influence senior stakeholders, align complex regional priorities, and drive consistency across diverse operating environments.
• Experience identifying root causes, managing operational risks, and converting process weaknesses into practical improvement plans.
• Strong communication, coaching, and stakeholder management skills.

Pay Range: $150,637.50 - $200.850.00+ (Based on Experience)

Benefits (All Non-Union Employees)

• Compensation: Competitive base salary plus role dependent performance-based incentives.
• 401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution.
• Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate.
• Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.
• Vision: Optional coverage for exams, frames, and contacts.
• Dental: Optional coverage for preventive, basic, and major services.
• Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.

Why Join DHL Global Forwarding?

At DHL Global Forwarding, we invest in our employees' growth, providing training, guidance, and career advancement opportunities. We believe in building careers, not just jobs, and empowering our team to develop skills and achieve long-term success.

Be part of DHL Group, the world's leading logistics provider, operating in 220+ countries. DHL Global Forwarding (DGF) is a global leader in air and ocean freight, with 30,000+ employees ensuring seamless transport and supply chain solutions. Explore careers with us: DHL Careers.

Equal Opportunity Employer

DHL Global Forwarding is committed to equal employment opportunities, evaluating all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

Work Authorization

Applicants must be legally authorized to work in the United States. Visa sponsorship is not available for this role.

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