Manager, Process Management - Card, Collections Team(Hybrid)

Capital One National Association; Richmond (VA); Hybrid; USD 122,100 - 139,400; Full time

Job summary

Capital One invites applications for a Manager, Process Management - Card, Collections Team. The role is hybrid, with locations in McLean, VA or Richmond, VA, and focuses on developing and refining processes that improve customer outcomes and risk management.

The ideal candidate will have 5+ years in process or project management, strong communication and attention to detail, and collaborate across collections and other lines of business to drive process excellence with metrics-driven

Qualifications

• High School Diploma, GED or equivalent certification.
• 5+ years of experience in Process Management, Project Management, Relationship Management or Risk Management.
• 5 years of experience in Microsoft Office or G Suite.
• Bachelor’s Degree or military experience.
• 6+ years of experience in Process Management, Project Management, Relationship Management or Risk Management.
• Lean, Agile, Six Sigma, BPM, or Project Management certification.

Responsibilities

• Partner with key business intent and product teams to develop clear business intent, identify risks for intent execution, and build key process components to bring new products to market.
• Develop and maintain process documentation and drive continuous process improvements.
• Perform quality assurance checks on actions taken to ensure accuracy.
• Serve as a subject matter expert to effectively partner across multiple teams to achieve desired outcomes or improvements by clarifying needs and providing appropriate solutions.
• Monitor the progression of risk findings against mitigation plans to ensure timely closure.
• Navigate between BAU work and transformative project work.

Skills

Process Management

Project Management

Risk Management

Microsoft Office / G Suite

Education

Bachelor’s Degree

Job description

Manager, Process Management - Card, Collections Team(Hybrid)

We are seeking a dedicated, disciplined, process professional who excels in a team environment. As a Manager level Process Manager on the Collections Process Management team, you will be part of a smart, talented team responsible for creating and enhancing processes that deliver excellence to your customer each and every time. The Process Manager plays a key role in delivering processes that impact the company’s bottom line. In this position you will contribute immediately while strengthening your process management skills by using best practices.

You’ll succeed if you have excellent communication skills, attention to detail, and the ability to adapt to change quickly. This role requires frequent collaboration with multiple teams in Collections, as well other LOBs, to ensure we mitigate risk, while providing the best customer experience possible.

General Responsibilities:

• Partner with key business intent and product teams to develop clear business intent, identify risks for intent execution, and build key process components to bring new products to market
• Develop and maintain process documentation and drive continuous process improvements
• Perform quality assurance checks on actions taken to ensure accuracy
• Serve as a subject matter expert to effectively partner across multiple teams to achieve desired outcomes or improvements by clarifying needs and providing appropriate solutions
• Monitor the progression of risk findings against mitigation plans to ensure timely closure
• Navigate between BAU work and transformative project work
• Problem-solve issues and correct errors as they arise
• Continually look for ways to streamline and improve processes
• Stay abreast of product terms, changes, and launches across Collections

Basic Qualifications:

• High School Diploma, GED or equivalent certification
• At least 5 years of experience in Process Management, Project Management, Relationship Management or Risk Management
• At least 5 years of experience in Microsoft Office or G Suite

Preferred Qualifications:

• Bachelor’s Degree or military experience
• 6+ years of experience in Process Management, Project Management, Relationship Management or Risk Management
• Lean, Agile, Six Sigma, Business Process Management (BPM), or Project Management certification

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

McLean, VA: $134,400 - $153,300 for Manager, Process Management

Richmond, VA: $122,100 - $139,400 for Manager, Process Management

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.