Process Excellence Lead | Healthcare Ops & Analytics

Zelis; Creve Coeur (MO); Hybrid; USD 75,000 - 110,000; Full time

Job summary

Zelis, headquartered in the United States, seeks an experienced Operations specialist to drive strategic programs and support cross-functional initiatives. The role emphasizes data-driven decision making, process improvements, and building knowledge assets for team use.

Responsibilities include leading small projects, developing dashboards, and training junior staff while ensuring compliance with healthcare transaction standards and company policies.

Qualifications

• Experience using AI tools to develop/promote intelligent prompts and agents.
• Strong analytical and reporting capabilities are required.
• Experience in process documentation and SOP development.
• Ability to manage multiple tasks and meet deadlines.
• Familiarity with healthcare transaction systems and compliance standards.

Responsibilities

• Initiate and manage activities within established guidelines, ensuring compliance and quality standards.
• Troubleshoot and resolve more complex, non-routine operational problems.
• Design and develop process enhancements that increase efficiency and accuracy.
• Lead small-scale projects or segments of larger initiatives related to operational improvements.
• Review existing workflows for efficiency; recommend enhancements backed by data-driven analysis.
• Maintain and update knowledge repositories, SOPs, and process documentation for team use.
• Collaborate with peers and cross-functional partners to align deliverables and share best practices.
• Prepare detailed reports, dashboards, and presentations for internal stakeholders.
• Conduct complex data analysis and develop models to support management decisions.
• Support implementation of new operational tools and provide training or guidance to junior team members.
• Serve as a subject matter expert and technical point of contact for internal stakeholders on specific operational issues.

Skills

AI tools usage

Analytical skills

Reporting capabilities

Process documentation

Managing multiple tasks

Healthcare transaction systems

Education

Bachelor’s degree +4 years

Master’s degree +2 years

Job description

Zelis, headquartered in the United States, seeks an experienced Operations specialist to drive strategic programs and support cross-functional initiatives. The role emphasizes data-driven decision making, process improvements, and building knowledge assets for team use.

Responsibilities include leading small projects, developing dashboards, and training junior staff while ensuring compliance with healthcare transaction standards and company policies.