Manager of Process Excellence

Zelis; Creve Coeur (MO); On-site; USD 75,000 - 110,000; Full time

Job summary

Zelis, headquartered in the United States, seeks an experienced Operations specialist to drive strategic programs and support cross-functional initiatives. The role emphasizes data-driven decision making, process improvements, and building knowledge assets for team use.

Responsibilities include leading small projects, developing dashboards, and training junior staff while ensuring compliance with healthcare transaction standards and company policies.

Qualifications

• Experience using AI tools to develop/promote intelligent prompts and agents.
• Strong analytical and reporting capabilities are required.
• Experience in process documentation and SOP development.
• Ability to manage multiple tasks and meet deadlines.
• Familiarity with healthcare transaction systems and compliance standards.

Responsibilities

• Initiate and manage activities within established guidelines, ensuring compliance and quality standards.
• Troubleshoot and resolve more complex, non-routine operational problems.
• Design and develop process enhancements that increase efficiency and accuracy.
• Lead small-scale projects or segments of larger initiatives related to operational improvements.
• Review existing workflows for efficiency; recommend enhancements backed by data-driven analysis.
• Maintain and update knowledge repositories, SOPs, and process documentation for team use.
• Collaborate with peers and cross-functional partners to align deliverables and share best practices.
• Prepare detailed reports, dashboards, and presentations for internal stakeholders.
• Conduct complex data analysis and develop models to support management decisions.
• Support implementation of new operational tools and provide training or guidance to junior team members.
• Serve as a subject matter expert and technical point of contact for internal stakeholders on specific operational issues.

Skills

AI tools usage

Analytical skills

Reporting capabilities

Process documentation

Managing multiple tasks

Healthcare transaction systems

Education

Bachelor’s degree +4 years

Master’s degree +2 years

Job description

A Little About Us

Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients.

A Little About You

You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are.

Position Overview

This role contributes to strategic development of operational projects and programs. It performs diverse tasks requiring evaluation and judgment, and supports knowledge sharing across the team.

What You’ll Do

• Initiate and manage activities within established guidelines, ensuring compliance and quality standards.
• Troubleshoot and resolve more complex, non-routine operational problems.
• Design and develop process enhancements that increase efficiency and accuracy.
• Lead small-scale projects or segments of larger initiatives related to operational improvements.
• Review existing workflows for efficiency; recommend enhancements backed by data-driven analysis.
• Maintain and update knowledge repositories, SOPs, and process documentation for team use.
• Collaborate with peers and cross-functional partners to align deliverables and share best practices.
• Prepare detailed reports, dashboards, and presentations for internal stakeholders.
• Conduct complex data analysis and develop models to support management decisions.
• Support implementation of new operational tools and provide training or guidance to junior team members.
• Serve as a subject matter expert and technical point of contact for internal stakeholders on specific operational issues.

What You’ll Bring To Zelis

• Typically has Bach. +4 yrs; Masters +2 yrs Attends company training and regional training in area of expertise. Presents own work to members of department and external consultants and external professional meetings
• Requires proficiency using AI tools skillfully with an understanding of how to develop/create intelligent prompts and/or agents.
• Strong analytical and reporting capabilities.
• Experience in process documentation and SOP development.
• Ability to manage multiple tasks and meet deadlines.
• Familiarity with healthcare transaction systems and compliance standards.

Please note at this time we are unable to proceed with candidates who require visa sponsorship now or in the future.

Location and Workplace Flexibility

Zelis is headquartered in the U.S., with multiple locations across the country and in Hyderabad, India. Check out our locations to learn more about our offices. All employee work locations are based on the needs of the position and are determined by the Leadership team. In-office work and activities vary based on work and team objectives in accordance with Company policies.

While location expectations vary by role, candidates within approximately 50 miles of a U.S. office are generally preferred to support collaboration when needed. Our hybrid approach is flexible, and in-office presence is guided by team and business needs rather than a fixed weekly schedule.

Equal Employment Opportunity

Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

We welcome applicants from all backgrounds and encourage you to apply even if you don’t meet 100% of the qualifications for the role. We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all.

Accessibility Support

We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email [e-mail].

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities, duties, and skills from time to time.