Process Excellence Lead

Protech Services Group Inc; Southwind (TN); On-site; USD 90,000 - 130,000; Full time

Job summary

Protech Services Group Inc. in Memphis, TN is seeking a Process Excellence Lead to own end-to-end Finance process performance across Order to Cash, Procure to Pay, and Record to Report. You will establish governance, map workflows, and drive automation using data, analytics, and AI tools.

Responsibilities include building KPI baselines and leading cross-functional improvements to enhance cycle time, cost, quality, and controls, while strengthening audit readiness.

Qualifications

• End-to-end accountability for process improvements in Finance.
• Deep understanding of Finance operations and transaction flows.
• Data-driven with strong root cause analysis.
• Experience leading cross-functional initiatives.
• Bachelor degree in Finance, Business, Engineering, or related field.
• Lean Six Sigma Green Belt or Black Belt preferred.
• Experience with ERP-enabled Finance processes preferred.

Responsibilities

• Establish process governance including ownership, decision rights, and escalation paths.
• Map and maintain end to end Finance processes including systems, controls, and handoffs.
• Define and maintain standard work, templates, and documentation frameworks.
• Build KPI structures with baselines, targets, and clear ownership.
• Lead performance routines including root cause analysis and action tracking.
• Deliver measurable improvements in cycle time, cost, quality, and control effectiveness.
• Partner with Digital and IT teams to define and deliver automation and system improvements.
• Manage intake, prioritization, and roadmap for process improvement initiatives.
• Lead change impacts, training, and sustainment of improvements.
• Coach teams on process excellence methods and expectations.

Skills

End-to-end process improvement

Finance operations

Root cause analysis

Cross-functional leadership

Executive communication

Microsoft 365

Process mapping tools

AI tools

Education

Bachelor degree in Finance/Business/Engineering

Lean Six Sigma Green Belt or Black Belt preferred

ERP Finance experience

Tools

Lucid

Job description

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Process Excellence Lead

Memphis, TN, US

Role Summary – Process Excellence Lead

You own end to end Finance process performance across core value streams including Order to Cash, Procure to Pay, and Record to Report. You establish standards, governance, and performance management to improve cycle time, quality, cost, and control outcomes. You partner with Finance, Digital, and IT teams to simplify, standardize, and automate processes using data, analytics, and AI tools. Your work delivers sustained, measurable improvements and strengthens audit readiness.

How This Role Differs

Business Process Improvement Manager focuses on discrete improvement projects and short term fixes. Continuous Improvement Manager focuses on culture, Lean practices, and incremental improvements. Process Excellence Manager owns end to end process performance, governance, and sustained outcomes linked to business results.

Core Responsibilities

Establish process governance including ownership, decision rights, and escalation paths. Map and maintain end to end Finance processes including systems, controls, and handoffs. Define and maintain standard work, templates, and documentation frameworks. Build KPI structures with baselines, targets, and clear ownership. Lead performance routines including root cause analysis and action tracking. Deliver measurable improvements in cycle time, cost, quality, and control effectiveness. Partner with Digital and IT teams to define and deliver automation and system improvements. Manage intake, prioritization, and roadmap for process improvement initiatives. Lead change impacts, training, and sustainment of improvements. Coach teams on process excellence methods and expectations.

Digital and AI Expectations

Use Microsoft Copilot and AI tools to analyze processes, generate documentation, and identify improvement opportunities. Apply AI to extract workflows from meetings, documents, and operational data. Drive adoption of automation and intelligent workflows across Finance processes. Partner with analytics teams to build insights that inform decision making and performance management.

Required Skills and Experience

Strong process improvement experience with end to end accountability. Deep understanding of Finance operations and transaction flows. Data driven mindset with strong root cause analysis skills. Experience leading cross functional initiatives and influencing without authority. Ability to simplify complex workflows into practical and scalable solutions. Strong communication skills with executive ready output. Experience with Microsoft 365, process mapping tools, and collaboration platforms. highly desired big 4 accounting process excellence, end to end mapping Application Experience: Lucid

Qualifications

Bachelor degree in Finance, Business, Engineering, or related field. 5 to 8 years experience in Finance operations, transformation, or process improvement. Demonstrated results improving cycle time, cost, quality, or controls. Lean Six Sigma Green Belt or Black Belt preferred. Experience working with ERP enabled Finance processes preferred.

Success Metrics

Cycle time reduction across key Finance processes. Reduction in errors, rework, and manual effort. Improved audit outcomes and reduction in findings. Adoption of standard work and governance frameworks. Delivery of measurable benefits tied to transformation roadmap. Sustained performance improvements over time.