Process Excellence Lead: Continuous Improvement Insurance

Howden; United States; À distance; USD 125 000 - 175 000; Plein temps

Avantages offerts par ce poste

Medical, dental, and vision insurance

401(k) retirement plan

Flexible PTO and parental leave

Life and Disability insurance

Résumé du poste

Howden is building a new US Retail operation and seeks a Process Excellence & Continuous Improvement Lead. You will design and govern end-to-end processes, define clear SOPs, and enable scalable workflows across the organization.

This hands-on role requires translating strategy into executable operating models, with cross-functional collaboration and strong regulatory awareness. You will partner with business leaders, drive KPI-based governance, and ensure audits are well-documented and

Qualifications

• 8+ years of experience in process design, process governance, or operational excellence roles within an insurance brokerage or related financial service environment.
• Strong understanding of brokerage operations, systems (e.g., Epic or other AMS), and core workflows (e.g., client service, policy administration, certificates, billing).
• Proven ability to design, document, and govern end-to-end operational processes that improve efficiency, consistency, and control.
• Lean, Six Sigma, or similar continuous improvement training is a plus.

Responsabilités

• Process Design and Standardization: design, document, and maintain end-to-end operational processes; develop SOPs, process maps, RACI models, and handoffs; ensure scalability and alignment with strategy and regulatory requirements; partner with leaders to simplify workflows.
• Process Governance: maintain process ownership, documentation, and change control standards; define KPIs and support measurement and reporting; support audit readiness.
• Adoption and Continuous Improvement: ensure processes, SOPs, and controls are clear and adoptable; partner to provide enablement and training; identify improvement opportunities using data and feedback.

Connaissances

Process design

Process governance

Operational excellence

Insurance brokerage

Analytical skills

Collaboration

Formation

Bachelor's degree in Business/Operations

Outils

Epic/AMS systems

Description du poste

Howden is building a new US Retail operation and seeks a Process Excellence & Continuous Improvement Lead. You will design and govern end-to-end processes, define clear SOPs, and enable scalable workflows across the organization.

This hands-on role requires translating strategy into executable operating models, with cross-functional collaboration and strong regulatory awareness. You will partner with business leaders, drive KPI-based governance, and ensure audits are well-documented and